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Human Performance, Incident Investigation & Learning Advisor

Yesterday 2025/06/20
Other Business Support Services
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Job Description

Entity:


Customers & Products


Job Family Group:


HSSE Group


Job Description:


As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This willsupport the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating  technology, and developing deep expertise.The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!


About the role!


Subject Matter Expert (SME) for OMS sub element (SE) 4.4 Incident Management and OMS SE 2.4 Interpersonal Learning.


o Provides subject matter expertise and support to ensure that OMS requirements are optimally embedded within Castrol to support detailed and effective management of risk.


o Develop clear, understandable and result OMS Castrol minimum expectations.


o Provide expertise to support PUs/Functions to effectively meet regulatory, legislative and BP requirements wherever we operate.


o Set global performance standards for OMS SEs and support PUs and Functions to meet HSE&C performance targets and delivery of OMS conformance.


o Verifies compliance with relevant OMS SEs, Group Essentials and BP GDPs.


o Intervene and bring up as appropriate to cause corrective action when HSE performance and/or OMS conformance is not at desired levels.


o Gives to the delivery of the global HSE&C strategy, policies and programs


2. Provides leadership and influence to ensure that investigation and learning processes within Castrol are identified and handled to drive continuous improvement


What you will deliver (responsibilities)


Drive delivery of the OMS Performance Improvement Cycle (PIC) and support leaders on implementation of action plans to achieve and maintain OMS conformance.


Drive consistency by setting global performance standards and indicators for OMS SEs, providing mentorship within Castrol as to “what good looks like” and maintaining relevant content in Castrol OMS ONLINE.


Supports incident investigation and human performance capability of roles within Castrol, including the development and delivery of relevant OMS training, interventions and materials.


Identifies and shares standard processes and findings across Castrol, influencing PUs and functions to ensure consistency.


Drive the use of the 5-step interpersonal learning process to lead opportunities to learn.


Provides input or approves deviations from the Castrol local operating management system (LOMS).


Develops and maintains designated OMS SE risk barriers, self-verification protocols and processes


Analyses trends, provides feedback and builds proactive action plans based on self-verification, audits, incidents, observations, leading and lagging metrics etc.


Supervises OMS conformance (for designated SE), assists with compliance to Castrol LOMS, BP GDPs, and Castrol policies/procedures and supports closure of actions.


Understands the clauses in the Castrol’s external standards (e.g. ISO9001 / ISO14001 / ISO45001 / IATF16949, etc.) relating to their SE, and enables Castrol and its sites to conform with these standards.


Castrol’s key point of contact with other bp teams (e.g. Central HSE&C, SME, relevant networks), external parties and stakeholders with respect to investigations, learning and human performance to ensure alignment with bp requirements and enable external benchmarking of best practice.


Develops and defines indicators for investigation, learning and other designated OMS elements that will allow self-verification of conformance with OMS


Develops and maintains specific plans, policies, processes, systems and tools (with respect to investigation, learning and human performance) to enable appropriate implementation in Castrol.


Establishes, maintains and leads the Castrol global learning forum to ensure effective sharing and adoption of learning. 


Supports the application of Castrol Self-verification programme based on the trends from incidents and takeaways.


Education:


Shown experience in health, safety, environmental or sustainability or operational roles with significant relevant accountabilities; asset operations and maintenance.


Understanding of Human Factors in operations, incidents and learning


Skills & Proficiencies:


· Deep knowledge on health, safety, environmental or sustainability management systems within an international brand marketing business environment, including knowledge of the external competitive environment.


· Understanding of Human Factors in operations, incidents and learning.


· Shown ability to think both operationally and strategically.


· Digital tool experience and proficient use of Microsoft applications (e.g. Power BI, Excel, Word, etc.) and ability to navigate different platforms desirable.


· Ability to translate technical knowledge into pragmatic fit for purpose advice and support


· Strong communication skills with ability to influence


· Strong written and spoken communication skills and proficient in English


· Uses a range of styles to influence and gain enrolment in a variety of situations.


· Agile and adaptable approach


· Excellent and shown interpersonal, communication (oral and written), leadership and team-working skills.


· Self-motivated, proactive, self-starter



Travel Requirement


Negligible travel should be expected with this role


Relocation Assistance:


This role is eligible for relocation within country


Remote Type:


This position is not available for remote working


Skills:


HSSE auditing and self-verification, Industry knowledge and advocacy, OMS and bp requirements, Process safety culture, Process Safety Management, Risk Management, Safety Leadership


Legal Disclaimer:


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.



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