HRSS Associate

Date Posted:

2024-05-23

Country:

India

Location:

Block G&H (Tulip), 8th Floor, Embassy Tech Village, Sarjapura Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka,560103, India.

Role: HRSS Associate (Hire To Retire)

Years Of Experience: 5 – 7 Years

• To put the employee first in our delivery of excellent customer service at all times.
• Experience in Hire to retire process and working experience in Workday & Service Now.
• To undertake the administration of HR processes and procedures, ensuring all administration is completed in a timely manner and communicated effectively to employees and Managers.
• Act as the first point of receipt and triage within SLA of service requests (emails and forms) to HR Shared Services, ensuring that where possible requests are resolved at first review and if not then assigned to the appropriate team to support the customer / activity.
• Administrative & Service Center tasks include but are not limited to:
  • Answer and respond to incoming phone calls, web chat, case management and emails in adherence with myHR protocol and service standards
  • Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.
  • Serve as a first contact to answer employee questions about company correspondence and clarify any company communications and policies
  • Prepare ad hoc mail merges as required by the business
  • The preparation and submission of employment references
  • Managing and maintaining accurate employee records (electronic & paper based).
  • Administration of the absence and leave process
  • Administration of new starter materials
• Participate in HR projects as part of the Otis business calendar and ad-hoc in relation to business requirements.
• Ensuring personal completion of helpdesk tasks within KPI timescales.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. 

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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