HR Shared Services Specialist, Gurgaon

Responsible market: India, Thailand, Vietnam

Purpose of the Job:

As a Human Resource Specialist, Regional Shared Services team, you will have responsibility for delivering centralized human resources (HR) support and administration for employees, managers, and HR operations. This role focuses on providing excellent customer service, handling inquiries, maintaining HR systems, and ensuring compliance with company policies and regulations. We are looking for someone with experience throughout APAC region.

Duties and Responsibilities:

1. Employee Support:

• Serve as the first point of contact for employee inquiries regarding HR policies, benefits, payroll, and other HR-related matters.
• Resolve employee queries in a timely and professional manner, escalating complex issues as needed.

1. HR Operations:

• Manage employee records and ensure data integrity in HR systems.
• Manage end-to end payroll processing, ensuring compliance, accurate and timely payment of employee salaries, wages, and other compensation elements. This involves calculating salaries, overtime, bonuses, allowances, and deductions based on attendance records, timesheets, and other relevant data.
• Manages data related processes and reviews documentation regarding but not limited to on-boarding, transfers, off-boarding, change requests, job / work changes, visa application, leave of absence, end of assignments and terminations.
• Maintain compliance with company policies and local labor laws.

1. System & Data Management:

• Enter, update, and audit employee data in HR systems.
• Support the implementation and optimization of HR technology tools.

1. Process Improvement:

• Identify opportunities to streamline HR processes and enhance operational efficiency.
• Develop and update process documentation, workflows, and user guides.

1. Collaboration:

• Work closely with HR Business Partners, Payroll, and other HR teams to resolve employee issues and support HR initiatives.
• Partner with IT and vendors to troubleshoot system issues and support upgrades or implementations.

1. Compliance and Reporting:

• Assist with audits to ensure compliance with regulatory and company requirements.
• Maintain confidentiality and ensure sensitive information is handled securely.

1. Ad-hoc tasks assigned by Supervisor from time to time.

Qualifications & Requirements:

1. Bachelor’s Degree in any field, and those with Finance, Accounting, Economic background would be an advantage.
2. At least 3 years of HR working experience in handling end to end payroll processing. The experience with 3rd party payroll outsourcing company will be preferred.
3. Skills:
   1. Strong interpersonal and communication skills.
   2. Proficiency in HR systems (e.g., SAP, Workday) and Microsoft Office Suite.
   3. High attention to detail and organizational skills.
   4. Ability to manage multiple tasks and prioritize effectively.
   5. Problem-solving mindset and a focus on customer service.
   6. Advanced Microsoft Excel skills preferred.
4. Fluent English and one additional language (i.e. Thai, Korea, Vietnamese) will be preferred.

Key Competencies:

1. Customer-oriented approach.
2. Ability to handle confidential information with discretion.
3. Analytical and data-driven decision-making skills.
4. Collaborative and team-oriented.