HR Shared Service - Analyst

India HR Shared Service model is assist by professional HR Administrators who are engaging with the Local HR Team to manage and deliver core transactional People processes; as well as answer to daily People requests. They are currently servicing various areas in the Group including the Middle East, India and parts of South East Asia.

HR Administrators oversee for ensuring accurate and timely processing of employee data, including; new hires, terminations, job and personal data changes. This role will also manage technology case workflow, knowledge management database, manging ERP systems, reporting on service levels and trends, customer service levels, production of regular reports and metrics for stakeholders.

Key Duties:

• Effectively partner with location HR and stakeholders, delivering high-level customer service.
• Maintains payroll processing system and records by gathering, calculating, inputting and checking data.
• Making the monthly payments on time
• ·Effectively partner with location HR and stakeholders, delivering high-level customer service.
• Collating the medical insurance addition data and sharing it with the vendor on timely basis.
• Co-ordinating with the leavers for clearances and sharing required details with the vendor.
• Experience into statutory, ESIC, PF and VP
• Provides ongoing HR operations assist in various HR functions such as onboarding, Benefits, absence management, Payroll, Employee database, staff letters and record management spanning from transactions to management reporting.
• Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
• Monitor & handle employee requests through HR & ERP Systems throughout the day professionally and promptly and escalate to appropriate HR representative as needed.
• Maintain confidentiality and ensure security of personal and company data in accordance with legislative guidelines, company policies and procedures.
• Provide insight and guidance on opportunities for process improvement and actively participate in a variety of projects to improve the existing overall HR Shared Services function i.e. (People Hub).
• Providing HR assistance on other ad-hoc projects and administrative tasks for key stakeholders as required, including Unit HR Manager, recruitment and HR teams.
• May assist with administering other special projects as needed.

Candidate Specification:

• 2-7 years Experience in Shared Services HR function
• Operational experience of ERP and HR administration tools
• Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, answer to customer needs in a timely manner and identify customer needs)
• Exceptional communication skills in both written and spoken English. Experience with International stakeholders preferred
• Ability to form and maintain relationships with key stakeholders in various parts of the business Middle East & South Asia region and other international regions
• Proactive approach to work schedules, and the ability to prioritise workload effectively to ensure tasks are completed
• Must possess logical and problem-solving

We can offer (subject to Company’s policy):

- Agile and safe working environment

- Competitive annual leave and sick leaves

- Group incentive scheme

- Group term life insurance, Workmen’s compensation and Group medical insurance coverage

- Short and Long-term Global employment opportunities

- Global collaboration and knowledge sharing

- Digital Innovation and Transformation

Equality, diversity and inclusion

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

Agile working

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.