Who we are?
Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.
We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.
Please visit and follow Johnson Controls LinkedIn for recent exciting activities.
Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg
Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all
Career: The Power Behind Your Mission
OpenBlue: This is How a Space Comes Alive
How will you do it?
Position Summary:
This role will be responsible to maintain all India HR Database, design and publish dashboards, delivers day-to-day workforce analytics reports and execute HR Operations activities.
This role partners closely with the HR Business Partners and other stakeholders to deliver a world class HR reporting, analytics system and HR Operations across all India businesses.
Job Description:
- Maintaining all India employee database with utmost accuracy
- Designing and publishing various HR dashboards with respective stakeholders.
- Handle HR analytics for all India businesses. This includes headcount, attrition diversity, employee costing and budgeting reports etc.
- Suggest and implement effective methods of database management to ensure timely and accurate delivery.
- Delivering various reports which are required by HR, Finance, Business, and other stakeholders.
- Execution of HR Operations processes to ensure timely and accurate deliverables.
- Suggesting and implementing automation projects for various existing HR Operations processes and reporting activities.
- Drive and handle HR Projects.
- Drive process improvement and suggest changes in the existing processes.
- Identify any issues which need to be brought to the notice of the HR Manager.
What will you do?
Primary Directive:
Responsible for providing inquiry and transaction support to employees, managers, HR Business Partners and HR professionals throughout the enterprise.
The WFA Analyst main tasks/ responsibilities include, but are not limited to:
- Responsible for providing Tier 1 assistance on HR-related inquiries to Johnson Controls employees across the Enterprise, including inquiry resolution and transaction processing both telephonically and by email. Tier 1 may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).
- On Call enquiry support for:
- HR transactions (Pre onboarding, onboarding, exits, transfers, benefits administration, etc.)
- Employee, Job and Data changes
- Compensation Changes
- Job Requisitions support for Managers
- LMS query redressal
- General HR questions when employees are looking for policies and procedures.
- Navigation support for Workday and Portal.
- Escalation of security access to Portal to HR Technology Enablement (HR Atlas portal team).
- Routing of calls to appropriate support owner when service is not provided by HRSSC (The HR Ops, Managers, Payroll helpdesk, etc.).
- Creation of Employment certification letters for HR to distribute further.
- Follow up with Managers, HR, and employees on pending transactions.
- Responsible for register the interaction with the caller and tracking the solution via the ticketing system Microsoft Dynamic CRM, when follow up or escalation to Tier 2 is required.
- Accomplish the Call Management Framework & KPIs for calls and cases.
- Effectively review and process HR service requests and transactions related to HR specialties with a high degree of accuracy and adherence to procedures.
- Perform basic transactional processing activities to support Tier 2 area:
- Requisitions creation and follow up to approvals.
- Update and maintain employee data in the HRIT/HRIM/Functional or system of records.
- Maintain employee personnel files for current and former employees.
- Help on employment verification requests.
- Perform other HRSSC related duties as assigned.
What we look for?
Education (technical and/or commercial)
- Bachelor’s degree in HR, or related field required
Job experience
- Desirable 5 years+ working experience in a HR Service Center. Inbound experience is a must.
- High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to work in multiple activities and systems successfully and simultaneously.
- Ability to understand and successfully develop partnerships with customers.
- High Customer Service orientation.
Professional knowledge:
- Desirable experience in Core HR operations processes.
- Desirable experience in Workday / Microsoft CRM Dynamics.
What we offer:
We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents
Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.
Please read following eligibility conditions :
- Have been in your position for not less than 12 months.
- FY24 Performance should be minimum “Consistently Meets Expectations” or higher
- Employees on active warning letters and in PIP for last 6 months are not eligible to apply
- Employees with required education/qualification background can only apply which meets the job description
- Upon selection in one IJP, employee will not be considered for another role and application will cease to exist
- Applicants undergoing company sponsored certification program are not eligible to apply
- Fresh graduates/postgraduates during their training period are not allowed to apply.
