Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Visa’s People Shared Services team supports more than 20,000 employees globally across multiple locations and geographies and play a critical role in ensuring a best-in-class employee experience. The Associate Analyst role will be primarily responsible for processing employee data changes, program support and execution of task, Verification of Employment request, employee file record management and assisting with other queries related to employee data accuracy.
Our team partners closely with our Centers of Excellence teams, fostering a culture of continuous improvement while guaranteeing an efficient and consistent approach to the execution of our People Shared Service operational goals.
This role reports to the Manager, People Shared Services.
Key areas of responsibility:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Basic Qualifications:
• Must have a High School diploma or equivalent. 4+ years of relevant work experience.
• Experience using enterprise-scale HRIS tools (like Workday, PeopleSoft, ADP etc.)
• Experience using a HR Case Management system (like ServiceNow)
Preferred Qualifications:
• 4+ years of relevant work experience.
• General knowledge of HR functional policies and practices within a Global Shared Services model
• Familiar with the utilization and management of enterprise level systems such as Workday and ServiceNow, other comparable software tools acceptable
• Able to work in a fast paced/high volume environment with a focus on QA and meeting established KPIs/SLAs
• Collaborative style and a good team player with a strong customer centered mind-set that focusses on employee experience and continuous improvement for all processes
• Strong communicator who can deliver easily understandable resolutions to employees and internal teams in common/natural language
• Proficient in Microsoft Office products (PP Presentations, Excel Pivots, VLOOKUP’s, Power BI etc)
• Able to work Monday – Friday and be available for meetings with teams in the US, APAC, CEMEA & Europe when required