HPE Tandem NonStop Support

HPE Tandem NonStop Support

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The role of the Connex Applications Support Group (Connex ASG) is to provide second level support to the 24/7 operations staff, the client services staff for all production issues that may arise and require further investigation and resolution. We are looking to add an energetic, talented, and experienced developer/technical lead to our growing team. The team goal is for 24/7 100% availability, by identifying and addressing emerging issues, validating that proposed changes and implementation plans are sound not only for the day of implementation but for on-going support thereafter. There are 23 Connex switch instances supported by the HP NonStop systems, processing 2.3 billion card transactions per month for FIS.

What you will be doing

• Must have a hands-on working knowledge of the Connex on HP NonStop application.
• Work with the 24/7 production operations staff to resolve arising issues that require Level2 support.
• Work with the customer facing client support staff to resolve customer queries for arising issues.
• Research issues to conclusion taken from CMA and Service Now queues for the team.
• Identify enhancements and corrections and document for development staff to provide updates.

What you bring:

• Typically requires 5-12 years of work experience in software development, quality control, systems analysis, and support Connex / Tandem.

• This is for Connex - USAA dedicated HPE Tandem NonStop,TACL command prompt and scripting language
• Participate in design reviews for new projects, conversions and implementations.
• Assist with the release of application code into production. Be available on a rotating 24 x7 on-call support roster for arising production issues that require immediate review.

Added bonus if you have:

• Must have a hands-on working knowledge of the Connex on HP NonStop application.
• Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.
• Work with the 24/7 production operations staff to resolve arising issues that require Level2 support.

What we offer you

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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