Housekeeping Manager

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Designation:    Housekeeping Manager

Department:     Housekeeping

Reports To:    General Manager

Prime Function:

• Assist the Executive Housekeeper in managing and directing all
  Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
• To assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and hence take corrective action.
• Establish standards and procedures for the work of housekeeping team and plan work schedules to ensure adequate service.
• To direct and control the housekeeping operations and staff of the housekeeping department.
• Any matter which may affect the interests of hotel should be brought to the attention of the Management.

Key Responsibilities:

Housekeeping Planning

• Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Maintain appropriate staffing levels in order to consistently provide excellent guest service.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Assist the Executive Housekeeper to formulate yearly business plan and budget.
• Ensure to maintain department budget within established guidelines and explain monthly variances.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Maintain cost controls through proper scheduling and inventory management.

Operational Management

• Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.
• Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the housekeeping personnel.
• Inspect all renovation projects and ensure rooms are defect free prior to release.
• Assist in all inventories and ensure to coordinate the training programmes.
• Coordinate all repairs & refurbishments.
• Ensure to conduct daily briefings in order to provide effective and efficient services.
• Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to.
• Ensure to inspect the rooms on a regular basis.
• Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
• Ensure that all records regarding uniforms are maintained.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process.
• Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the housekeeping department and in all other areas of the hotel.
• To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

Hygiene / Personal safety / Environment:

•  Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc.)
• Applies the ISO 9001 quality certification requirements that impact his/her role
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Key Contacts

Liaises with

Responsible for (as assigned)

Front Office Manager

All HOD’s

Housekeeping Supervisors

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.