Job Description
Company Description
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Prime Function:
- Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.
- Ensure maximum efficiency in the performance of the assigned Room Attendants.
- Ensure guest rooms, suites and pantries, assigned, are maintained as per the standards.
- To ensure that all rooms in the specified floor are serviced and cleaned daily.
- Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.
- Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties
Key Responsibilities:
Housekeeping Planning
- Plan & coordinate the activities of the room attendants.
- Maintain pantries with par stock of linen, cleaning supplies and guest request items.
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Mumbai Airport to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
