JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Help Desk Executive:
Developing and Maintaining Goals
• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting,
complements and feedback related to the services within the workplace, with the primary
goal of positively impacting the care and comfort of Client employees and guests
• Ensure Help desk executive is executed in a manner consistent with the SLA’s, standard
processes, professional brand image and compliant with applicable local laws, rules and
regulations.
• Ensure client tickets are raised in e-fit tool and follow up with team & compliance with service level agreements, policies and regulations, and performance metrics
to ensure flawless execution and stable service delivery for the Client
• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals
and objectives
• Strives to improve service performance
• Achieves and exceeds goals including performance goals and team goals
Ensuring Exceptional Customer Service
• Works collaboratively within the site team in the delivery of the services across all
business lines (FM, Engineering, Transactions, Projects, etc.)
• Intuitive service delivery, anticipating needs or concerns and exceeding client expectation
Builds meaningful lasting relationships with Client employees and guests, carrying a
hospitality calling card
The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities
• Visibly engaged and well known in the workplace; spends a minimum of two hours per day
welcoming employees in the reception or employee entrances and walking floors to ensure
Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and
maintained
• Receives and responds to all requests or issues within one day of receipt, including a personal
follow up to Client employees to ensure questions / requests are answered
• Identify potential risks and raise the proactive tickets, e as appropriate, to ensure no privacy breech, security
• Engage in a culture of continuous improvement and innovation by leveraging business
intelligence, adopting and participating in the development of best practices, new tools,
process re-engineering and other ideas that provider service delivery efficiencies
• Perform additional job duties, as request
Location:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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