Head of Shared Services and PSM Enablement

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Shared Services and PSM Enablement.

Role Purpose:

It is HSBC’s ambition “to be the preferred international financial partner for our clients”. Wholesale Credit and Lending (WCL) is an integral part of this partnership.

The WCL Value Stream (VS) is embarking on an exciting global journey, transforming our end-to-end Credit and Lending processes across two key business lines: the Global Commercial Bank (CMB) and the Global Banking & Markets (GBM).  The WCL VS is comprised of dedicated specialist teams called Sub-Value Streams (SVS) and Enablers which are responsible for a defined scope and structure ensuring front-to-back enhancements and maintenance. Through this design the department can foster lasting change by enhancing technology and capabilities, promoting efficiency and automation, elevating risk management standards, and accelerating balance sheet velocity across the businesses. This is achieved by delivering innovative infrastructure and capabilities to revolutionize Credit & Lending experiences for our customers, colleagues, and regulators.

To accelerate Bank’s ability to respond to and fulfill the customer’s request for new credit and comply with ever changing regulatory demands and several high priority regulatory obligations. WCL is working on significant multi-year front-to-back transformation aimed at driving fundamental change, rather than fragmented, incremental improvements. This includes re-defining our credit and lending strategy, re-engineering our end-to-end credit approval process across businesses and geographies, standardising our limit management process and improving the Parental Support Framework.

We are therefore currently seeking a high calibre professional to join our team as a Head of Shared Services & PSM Enablement SVS within Wholesale Credit & Lending Value Stream (reporting to Head of WCL Technology - MD).

What you’ll do:

• Accountable for large scale end-to-end delivery and control over shared Services related to Collateral Management, Facilities Management of the Digital Credit Platform by enabling migration of collateral & facilities functionality from Legacy to strategic applications, Reduce the number of non-strategic applications in WCL Technology estate.
• Establish a framework for resolving material deficiencies in our IRB models and broader risk rating systems addressing underlying root causes of insufficient data capture and over-reliance on external sources, lack of systemic data quality control, insufficient lineage & inconsistent in data, driven by lack of linkage between systems involving credit limit approval, trade capture, portfolio management etc  
• Responsible for delivering and managing a multi-year business case, meeting and where possible exceeding the OKRs - Improve the time-to-loan availability ("time to cash"), Increase in Auto & Assisted Decisioning, Reduce the loan origination and underwriting
• Defining and executing our Shared Services technology strategy, driving innovation, and overseeing the development and delivery of cutting-edge solutions with a tight control around Cost, Schedule and Quality aspects
• Take high level concepts, ideas and data points turning them into insights and a series of tangible actions delivering real value, and then partnering with other business areas to build and deliver the execution plan
• Establish internal partnerships to elevate our customer experience overall with additional focus on customer segments where there is additional opportunity for growth or we have a duty of care to offer more bespoke support
• Facilitate technology to help develop opportunities for strategically aligned bulk growth initiatives operating across business areas to build and successfully implement execution plans
• Actively collaborate with wider technology horizontals and the WCL sub value streams to manage Architecture & Design, DevOps Standards & Tools, Engineering, Application Support, IT Management Services, IT Quality, Data, IT People & Location Strategy, IT Sourcing & Vendor Management, IT Risk Management, Information Security, and Infrastructure teams.
• Adheres to standards for the management of Resilience Risk as set out in the Group’s framework for Enterprise Risk and Operational Risk management, and Resilience Risks are managed within appetite
• Recruitment and leadership of talent, manage skill & performance, support career development and drive a strategic outcome aligned future focused engineering discipline.
• Enhance and promote a culture of best practice, innovation, standards, and continuous improvement. 
• Responsible for building and maturing the self-sustained DevOps teams to carry out the development, maintenance and support of the workflow systems
• Manage the Sub Value Stream Backlog, to prioritize quarterly delivery targets and resolve conflicts and manage dependencies
• Ensure Technology and operational risks are appropriately controlled in line with Group and business objectives.
• Cultivate an environment that supports diversity and reflects the HSBC brand and values.