Head of Retail

Title: Retail Head

Key Responsibilities:

1. Retail Entry Structure and Expansion Plan

~ Develop and execute a detailed retail entry plan, including location analysis, target market identification, and feasibility studies.

~ Establish a roadmap for retail expansion, including timelines, budgets, and resource allocation.

~ Build relationships with real estate partners, landlords, and vendors to secure prime store locations.

2. Retail Operations Management

~ Manage daily retail store operations, ensuring compliance with brand standards, operational excellence, and cost control.

~ Develop and implement Standard Operating Procedures (SOPs) to standardize store management across locations.

3. Sales and Profitability

~ Define sales targets, develop strategies to achieve them, and ensure alignment with broader business goals.

~ Monitor retail KPIs such as sales per square foot, conversion rates, and inventory turnover.

4. People Management

~ Recruit, train, and mentor store managers and retail teams, fostering a customer-focused culture.

5. Customer Experience and Loyalty

~ Design and implement initiatives to enhance the in-store customer experience, ensuring alignment with fast-fashion brand values.

6. Inventory and Supply Chain Coordination

~ Work closely with the supply chain team to ensure optimum inventory levels across stores.

~ Analyse sales trends to make informed decisions about stock replenishment, new collections.

7. Reporting and Compliance

~ Track and report on store performance, sales growth, and customer insights to the leadership team.

~ Ensure compliance with all retail and labor laws, as well as internal company policies.

Qualifications

Education

• Bachelor’s degree in Retail Management, Business Administration, or a related field. Master’s degree is preferred.

Experience

• 7+ years of retail management experience, with at least 2 years in a leadership role for a fast-fashion or accessories brand.
• Proven expertise in launching new stores and creating retail expansion strategies.

Skills

• Strong leadership and strategic planning abilities.
• Analytical mindset with expertise in retail metrics, sales forecasting, and market analysis.
• Exceptional negotiation, communication, and interpersonal skills.
• Proficiency in retail software and ERP systems.

Key Performance Indicators (KPIs)

• Number of new store openings and successful execution of the retail entry plan.
• Sales growth and store profitability across regions.
• Customer satisfaction and Net Promoter Score (NPS).
• Inventory efficiency (sell-through rate, stock turnover).