Head of Platform Resilience

Some careers have more impact than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Platform Resilience.

Department Background:

• The success of Wealth and Personal Banking has allowed us to build on our position as one of the world’s largest and fastest growing wealth franchises. Significant effort has already been made towards the WPB strategy to deliver exceptional products, service, and experiences to our customers.
• WPB Technology is the global engine powering the business, employing c.18,000 people, based in 44 cities across 18 countries.  We partner with business to design, build and deliver world class technology, digital products and services - at speed - for our customers and colleagues around the world.

The Opportunity:

• Retail Banking Technology partners with the business to create the core technology that underpins the products and services of our Lending, FX and Payments, International, Collections, CCS & Fraud customers. Providing journeys that are faster, safer, simplier and available for our customers 24/7.
• The Head of Platform Resilience for Global Retail Banking Technology is responsible for designing, leading, and executing the resilience strategy for our global retail banking platforms. This role will ensure that all customer-facing platforms and critical applications are reliable, scalable, secure, and capable of withstanding and recovering from disruptions. This leader will collaborate across engineering, infrastructure, risk, and business teams to drive operational resilience, uphold high availability standards, and implement innovative approaches for continuous service delivery. 

What you’ll do:

• Develop and execute the platform resilience strategy, aligning with the bank’s broader business continuity and risk management frameworks.
• Define and champion best practices for resilience, recovery, and fault tolerance within the global retail banking technology ecosystem.
• Influence and drive cultural change around resilience by fostering proactive thinking around risk, disaster recovery, and high availability.
• Drive adoption of cloud-native, microservices, and containerization practices that support modular and resilient system design.
• Exceptional leadership and team management skills, with experience leading cross-functional teams and influencing at executive levels.
• Excellent communication skills, capable of translating complex technical details into business language for stakeholders at all levels. 
• Oversee the design, implementation, and management of systems for resilience, failover, and disaster recovery for mission-critical banking applications.
• Deliver on Group Resiliency metrics and KPIs such as Meant Time to Recover, Number of Incidents, Customer Outage etc. 
• Monitor system reliability, availability, and performance, and drive initiatives for continuous improvement.
• Lead incident response and postmortem processes, and drive learnings to improve systems and processes.
• This leader will collaborate across engineering, infrastructure, risk, and business teams to drive operational resilience, uphold high availability standards, and implement innovative approaches continuous.
• Drive proactive resilience measures, including chaos engineering, load testing, automated recovery and tabletop exercises, to simulate real-world disruptions.
• Partner with engineering, infrastructure, cybersecurity, and business teams to embed resilience into the development lifecycle, from initial design through to deployment and operation.
• Communicate effectively with senior leadership and key stakeholders on platform resilience status, risks, and improvements. Influence technology and business stakeholders to prioritize resilience as a critical component of product and feature development.
• Stay updated on industry trends, technologies, and methodologies related to resilience engineering, disaster recovery, and risk management.
• Lead initiatives to incorporate advanced technologies, such as AI/ML for anomaly detection and automated recovery, to enhance resilience capabilities.
• Ensure technology goals are identified, communicated, documented, agreed and delivered in the most cost-effective manner possible through to the completion of the successful pilot deployment.
• Proactively manage risks (including cyber security), implement control, and test control effectiveness, according to HSBC defined risk management framework.
• Responsible for ensuring control monitoring is conducted and reported to risk owners (including testing by BRCMs), and control procedures are validated (using a combination of exception reports, self-certification, and sample reviews) in the GB/GF
• Supporting audit / independent programme assessments as required. Ensure HSBC is not put at any operational or reputational risk.