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Job Description

Key Responsibilities:-


1. Strategic IT Leadership:


o Develop and implement IT strategies that align with business goals.


o Lead digital transformation initiatives to improve business processes and customer experiences.


o Stay abreast of emerging technology trends and recommend relevant innovations.


2. IT Infrastructure & Security:


o Oversee the design, implementation, and maintenance of the IT infrastructure (networks, servers, cloud solutions, etc.).


o Ensure robust cybersecurity measures are in place to protect data, systems, and networks.


o Develop disaster recovery plans and oversee regular testing.


3. IT Operations & Support:


o Manage the day-to-day IT operations to ensure smooth and reliable delivery of IT services.


o Implement effective IT service management (ITSM) processes to support business continuity.


o Oversee helpdesk operations and user support.


4. Project Management:


o Lead IT-related projects, ensuring timelines, budgets, and quality standards are met.


o Coordinate with internal teams and external vendors to deliver high-quality solutions.


o Manage IT procurement, including vendor management and contract negotiations.


5. Team Leadership & Development:


o Build and lead a high-performing IT team by recruiting, training, and mentoring staff.


o Foster a culture of continuous learning and innovation within the IT department.


o Set performance goals and regularly review team and individual performance.


6. Budgeting & Cost Management:


o Prepare and manage the annual IT budget in line with the company's financial objectives.


o Monitor expenses and ensure cost-effective solutions without compromising quality and performance.


7. Compliance & Governance:


o Ensure compliance with industry standards, regulations, and legal requirements related to IT and data privacy (e.g., GDPR, CCPA).


o Develop and enforce IT policies, procedures, and standards.


8. Collaboration & Stakeholder Management:


o Work closely with the executive team, business units, and other departments to understand their IT needs and challenges.


o Ensure effective communication of IT strategies, initiatives and performance to key stakeholders.


Required Skills and Qualifications:


 Education: Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related field.


 Experience: 10+ years of IT experience, with at least 5 years in a leadership role managing IT infrastructure, operations, and strategic planning.


 Technical Expertise:


o Strong knowledge of IT infrastructure, networks, systems, cloud technologies, cybersecurity, and software development.


o Experience with digital transformation, cloud migrations, and enterprise architecture.


o Proficiency in project management, budgeting, and vendor management.


o Hands-on experience with IT service management (ITSM) tools and methodologies.


 Leadership & Soft Skills:


o Excellent leadership, team-building, and mentoring abilities.


o Strong problem-solving and decision-making skills.


o Exceptional communication skills with the ability to explain complex technical concepts to non-technical stakeholders.


o Strategic thinker with a track record of driving IT innovations to support business growth.


Preferred Skills:


 Certifications such as ITIL, PMP, CISSP, or equivalent.


 Experience working in [relevant industry].


 Knowledge of ERP systems, CRM platforms, or specific business applications used within the industry.


 Exposure to AI, machine learning, data analytics, and other emerging technologies.


 Good to have- Experience with Fintech or E-commerce.




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