Who we are looking for
Global Delivery is a critical part of the business operations at State Street. We have around 23,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in Hangzhou, China, Krakow and Gdansk in Poland and Bangalore, Hyderabad, Chennai, Coimbatore, Pune and Mumbai in India.
Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE and Hedge and the Official Institutions and a wide spectrum of investment servicing products.
Global Delivery Organization within State Street delivers custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles.
The Global AML Center within Global Delivery performs AML KYC activities and is responsible for completion of the KYC Elements - Customer Identification Program (CIP) , Customer Due Diligence (CDD), Enhanced Due Diligence (EDD, Customer Verification and Customer Risk Rating. Core responsibilities include Onboardings, Event Driven Reviews, Onboarding Screenings and Periodic Reviews for all business areas with teams in Canada, US, UK, Australia, Ireland, Poland and India.
We are looking to hire for the Head of Global Delivery’s Global AML Center - SVP, a part of the Global executive management & leading a team of about 450+ employees across various locations.
This role is advertised to be in India (Bangalore or Hyderabad).
What you will be responsible for
Critical business priorities:
- Providing leadership, education, expertise and oversight of the Global AML agenda and the operations of Global AML Center
- Help drive the global strategic AML and financial crime agenda
- Ensure consistency across policy, standards, process and procedure
- Provide partnership to our stakeholders, support and assurance to enable effective execution of the AML control framework
- Improve quality of service delivery within the business, control environment and productivity
- Drive continuous improvement through innovation and best practices to ensure the company is regulatory compliant on AML
- Evolve the operating model to drive scalability & client centricity, best in class operations with leading industry standards
- Effectively partner with IT and Client side of the organization
Role Definition:
- Leader of Global AML ensuring timely, quality processing and controls across services
- Responsible for maximizing the effectiveness of all Product functions
- Drive continuous improvement: productivity, quality, and Risk Excellence; key KPI’s include timely completion of New to Bank, Periodic and Event driven reviews
- Partnership with Global Delivery management team to overall improve the Global Delivery control environment and address the root cause
- Effective liaison with the Second line and compliance stakeholders
- Identify and develop opportunities for transformation and capacity creation. Drive productivity and operational effectiveness
- Manage the senior leadership team and oversee all operational resolutions.
What we value
At Senior Vice President (SVP) level we require senior leadership and advanced skills in areas such as:
- Navigate a large, global organization. Build meaningful relationships and develop an effective network.
- Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
- Proven leadership skills as well as managing and developing a high performing operation team.
- Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
- Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.
- Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
- Demonstrated ability to manage, coach and influence colleagues and virtual team members.
- Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
The candidate for the role will possess and/or be able to demonstrate:
- A proven track record at a senior level in client & institutional services
- Over 20 years' experience running large operations teams within financial services.
- Technical knowledge of AML / KYC and associated regulations
- Enterprise leadership skills managing client service delivery and business growth.
- Experience interfacing at a senior level with clients, service providers and regulators.
- Strong team leadership, coaching, mentoring, communication and presentation skills
- Focus on talent management, optimizing technology and managing operational risk
- Energy, enthusiasm and an obsession with service quality and delivering to our clients
- An ability to think strategically, managing complexity, change and multiple priorities
- A successful track record of delivering major operational or platform improvements
- A relevant graduate degree or masters qualification that can be leveraged in this role
Additional requirements
- Willingness for regular business travel
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