Head - Customer Service

Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at www.averydennison.com

About Avery Dennison Solutions Group

Avery Dennison Solution Group, a global leader in apparel, ……….. and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison RBIS provides intelligent creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments and packaging solutions that enhance consumer appeal. We accelerate performance through RFID enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions. Avery Dennison RBIS responsibly serves the global marketplace with operations in 115 locations, 50 countries, across 6 continents. For more information, visit www.rbis.averydennison.com

Avery Dennison SG India  has business engagement with customers who are exporters of Apparel, Footwear, Home Textiles and Sports goods. The  manufacturing site are located in multiple locations in India, with a focus to support customers  spread across the  country.

Leadership and Part of Country Management:

• Lead and guide a team of Customer Service  Executives, Supervisors, and Managers to achieve KPI targets and departmental goals.
• Foster a motivated and cohesive work environment, enhancing team morale and professionalism.
• Identify training and development needs, implementing career development plans in collaboration with HR.

Operational Excellence:

• Oversee customer order processing, ensuring adherence to departmental KPIs and maintaining quality and efficiency.
• Monitor team performance proactively, addressing issues to enhance service delivery.
• Develop, refine, and implement standardized processes, including DMT guidelines.

Customer Relations:

• Serve as the escalation point for key accounts, resolving critical customer concerns effectively.
• Strategically Engage directly with customers to strengthen relationships and promote loyalty.
• Analyze customer service delivery standards and identify strategies to exceed competitor benchmarks,
• Building connect and relationships with internal and external stakeholders.

Continuous Improvement:

• Drive Order Management  improvement initiatives, monitoring process standards and suggesting enhancements as necessary.
• Maintain an up-to-date customer database to support business development and reporting needs.
• Ensure compliance with quality, environmental, health, and safety standards.
• Apply project planning methodologies proficiently and demonstrate excellent problem-solving skills to handle challenging situations effectively.
• Any other activity to enhance the customer experience,

• Post Graduate degree in Business or a related field.
• Minimum of 15+ years in customer service, with 5-8 years in a senior leadership role.
• Proven track record in customer relationship management and team leadership.
• Strong communication, negotiation, and analytical skills.
• Thorough knowledge of business functions, service marketing or industrial marketing strategies
• In depth knowledge of project planning methodologies
• Ability to promote a team environment, negotiation skills, presentation skills and analytical skills

AVERY DENNISON IS EVERYWHERE YOU LOOK:
We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer: 

• Workplace Flexibility 
• Structured learning and development
• Mentoring program 
• Competitive total rewards

We look forward to receiving your application.

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Avery Dennison is an equal opportunity employer.

We do not accept unsolicited referrals or resumes from any source other than directly from candidates.