Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.Basic Function:Experienced technical position in the food and beverage serviceRole and ResponsibilitiesGeneralIs directly responsible for the day to day key processes in his/her area of work.Preparing alcoholic or non-alcoholic beverages for bar and patronsInteracting with customers, taking orders and serving snacks and drinksAttends all scheduled training sessionsDisplays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden ruleDepartmentalEnsures the bar is ready for the service with complete mise -en-placeIs thoroughly familiar with beverage and menu itemsProvides genuine hospitality and recognition and promotes hotel services and productèEngage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guests concern and requestsHe/She is directly responsible for Medallia of the hotel, LQA, and Coyle auditsHe/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCPSpecific responsibilities and taskGeneralAdheres to the hotel’s code of conduct and grooming and hygiene standardsIs seen on working hands-on, assists colleagues in crunch times, walk the talkActively participates in briefing and meetingsMaintains a clean and orderly work area and promotes a safe working environmentDepartmentalKeep the bar organized, stocked and cleanShould be able to conduct daily and monthly inventory and maintain par stockRestock and replenish bar inventory and suppliesDescribes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate mannerIs highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presentedAccurately posts guest checks, processes payments and adheres to related control procedures in a vigilant mannerAssists in supplies requisitions according to established proceduresAppropriate manual/policy and procedure: Four seasons service culture standardsFour seasons core standardsGeneralFront and lobby areasProblem resolutionHeart of the house/employee dinningStaff locker roomsCompliance policies1.Confidential, privacy and proprietary data statement2.Policy against harassment3.Electronic system policySkills and Abilities:Has to have 1-2 years of relevant experience in a 5-star hotel/resortExcellent knowledge of in mixing, garnishing and serving drinksShould be flexible in working in different outlets on business demandPossesses excellent English, math and psychometric abilitiesPossesses guest PR skills and personal flairComputer literacy is necessary
