We're seeking someone to join our team as a HCM Operations Associate to provide operational support across the Coverage Support team in HR Solutions, understand the details of the process execution and regulatory requirement associated to handle the process, update the standard operating procedure, and adhere to the SLA with quality. In the Human Resources division, we provide advice and insight to attract, retain, reward, and develop a talented global workforce, giving employees the support and tools, they need to succeed. This is an Analyst level position within the Coverage Support Team which is responsible to support Probation process, current and ex- employees verification via DocuSign and resolve their queries. Act as a point of contact for North America to manage unemployment claims, Re-hire eligibility check and severance process. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on.... What you'll do in the role: Manage operational activities within the agreed timelines, with a focus on accuracy and quality. Manage escalations/inquiries in a timely manner. Ensure data quality and accuracy by completing data audits and working with HRES /HR partners to correct the data. Provide process improvements solutions and design the new To-be process. Ability to identify process issues through day-to-day transactional work and/or audits and engage appropriate stakeholders to determine resolution. Work with team lead to prioritize assigned work.