Guest Service Executive

As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

• Welcome guests during check-in and give a fond farewell to guests while checkout. 
•  Handling guest complaints and concerns in an efficient and timely manner.
•  Overseeing VIP guests, arrivals and departures. 
• Should possess detailed information about the hotel, city as well as the competition.
•  Detailed information regarding arrivals and room requirements.
•  Have up-to-date information on daily room occupancy
•  Providing excellent customer service as per hotel standards.
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Good command of the English language is essential, both written and verbal.
•  Must possess strong organization time management skills, and attention to detail.
•  Must be guest service-focused and a team player.