Guest Service Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.  

What this job involves:

Job title: Guest Service Ambassador

Reporting to: Employee Services Lead.

The Guest Service Ambassador plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.  

As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. The ambassador maintains smooth operations by providing administrative support and execution of duties to the highest standards.  

What your day-to-day will look like:

The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

• Client/Stakeholder Management
  • Foster a sense of community and create happiness at work for our team, our client, and their guest. 
  • Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service. 
• Visitor Management
  • Foster a sense of community and create happiness at work for our team, our client, and their guest. 
  • Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service. 
• Site Operations Management
  • Create a comfortable, welcoming, and hospitable experience for employees and their guest.
  • Boost agility in the workplace by managing up-to-date visitor information.
  • Handle internal & external calls and correspondence.
  • Anticipate client needs through observation to create memorable experiences.
  • Adhoc responsibilities assigned by Employee Services Lead/Community Ambassador

Required Skills and Experience:

Experience

• 2 to 3 years’ experience in Hospitality and/or Tourism sector or related professional area
• Diploma/degree from an accredited institute

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English

Personal Skills

• Ability to meet tight schedules and deliver high quality of work.
• Interpersonal skills with a strong client focus.

Location:

On Site- Bangalore.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.