GTRF Customer Surveillance Analyst

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of GTRF Customer Surveillance Analyst

Principal responsibilities

• Review and analyze cases triggered by GSNA system for GTS( Global Transaction Service )  customers using available Bank systems, reliable information available over the public domain and other available intelligence databases to assess commercial viability and / or genuineness.
• Perform detailed analysis of the customer relationship and validate the event / scenario triggered to identify any anomalies/risk indicators related to Money Laundering and Fraud.
• Write investigative narratives of adequate quality and ensuring that conclusions are supported with clear rationale and evidence.
• Immediately escalate any anomalies / risk indicators which cannot be discounted to Global Trade Triage (GTT) Team. Provide detailed rational, with evidence. 
• Work independently to complete assigned tasks within the established process SLAs while ensuring that productivity and quality levels are achieved as per the standards agreed for the process
• Analysts will also be required to work closely with Senior Analysts who will provide SME guidance and a first check on the quality of the Analyst’s work output.
• All data requirements (timesheets and ad hoc process information) are accurately updated in a timely manner
• Issues / problems are effectively investigated and resolved or are appropriately referred with recommendations to the LineManager
• Liaising, where necessary, with other internal stakeholders such as GTS BFCR, relevant Line of Business Relationship Managers (RMs) in accordance with the procedure requirements
• Demonstrate current knowledge of GTS products, systems, policies and procedures as well as FCC policies and procedures so that daily processes are continually implemented in a defect free environment
• Issues / problems in the effective management of daily processes are sufficiently investigated, escalated and duly resolved; close working relationship to be maintained internally with the Senior Analysts.
• Provide accurate and valid referrals to GTT.Maintain and develop a positive and professional working relationship with GTT, TM, GTS BFCR and GSNA product Team.Prompt escalation of critical financial crime and reputational risk matters to GTT, TM and GTS BFCR. Preparing process related MI and assist Manager on the ad hoc requests received from Management/onshore team