Job Description
Job Description
We are seeking a detail-oriented and customer-focused Guest Service Associate (GSA) - Housekeeping to join our team in Mysuru, India. As a GSA - Housekeeping, you will play a crucial role in maintaining the cleanliness and comfort of our hotel, ensuring an exceptional experience for our guests.
- Maintain impeccable cleanliness standards in guest rooms, public areas, and other assigned spaces
- Respond promptly and efficiently to guest requests and concerns related to housekeeping
- Properly use and maintain cleaning equipment and supplies
- Adhere to safety and security protocols, including the proper handling of master keys
- Collaborate with other departments to ensure seamless guest service
- Inspect rooms for cleanliness, damage, and maintenance issues
- Restock guest amenities and supplies as needed
- Report lost and found items according to established procedures
- Participate in regular training sessions to enhance skills and knowledge
- Assist in maintaining inventory of housekeeping supplies
- Ensure proper setup of rooms for VIP guests or special events
Qualifications
- Diploma or Degree in Hotel Management, or equivalent qualifications
- Previous experience in housekeeping or hospitality industry preferred
- Strong attention to detail and commitment to cleanliness standards
- Excellent customer service skills with a guest-centric mindset
- Ability to work efficiently in a fast-paced environment
- Strong organizational and time management skills
- Effective communication skills in English and local languages
- Flexibility to work different shifts, including weekends and holidays
- Physical stamina to perform cleaning tasks throughout the shift
- Knowledge of cleaning products, equipment, and safety procedures
- Ability to work collaboratively in a team environment
- Proficiency in basic computer skills for record-keeping purposes
