Job Description:
The Group Lead is a team manager responsible for ensuring that the Simulator Center remains fully operational and compliant with DGCA regulations, international standards, and internal compliance requirements.This role requires exemplary team and people management skills, deep expertise in maintenance practices, regulatory compliance, related to Flight Simulation Training Devices (FSTDs) and its operations.
The Group Lead plays a critical role in liaising with various FSTD maintenance teams locally, at the centre, and with the TDMs teams, customers, regulatory authorities, internal stakeholders, and external auditors to ensure seamless operation and readiness of the training devices and allied equipment. The role also includes monitoring, evaluating, and improving engineering practices, and compliance processes to ensure continuous operational readiness and adherence to the highest level of aviation safety, maintenance, and quality standards.
B. KEY ACCOUNTABILITIES
Accountable for the technical task coordination within the FSTD Technical Support operations by ensuring all engineering and technical activities for maintenance for the Training Devices are carried out as per the maintenance schedule and the Training Device Manufacturer’s (TDM) recommendations.
Responsible for end-to-end management of FSTD Technical Support Operations, by allocation of required trained manpower to sustain the 24 x 7 FSTD operations, allocation of resources for respective shift teams and to ensure the smooth handover between different shifts.
Is accountable for supporting the FSTD technical aspects during audits and surveillance checks .
Is accountable for upkeep and continuously improving technical and engineering skills within the FSTD operations team by putting appropriate systems for continuous learning and growth.
Is responsible for providing technical troubleshooting guidance depending on the severity of the issues, ensuring right maintenance standards and practices are practiced across the shifts and all the maintenance practices are done as per the laid down procedures.
Is responsible to ensure all the required records are maintained as per the laid down policies, procedures, work instructions and other documents established by AITC.
Participates in the technical support and follow-up of the training sessions and provides efficient reports to team members and other managers.
Ensures the training center operation continuity outside normal working hours to meet the operational requirements.
Collaborative and good stakeholder management skills are expected due to regular exchanges with Toulouse central support team; TDM support, Quality team, and Customers.
B. KEY ACCOUNTABILITIES
The job holder is in constant relation (24 / 7) with the Team Leads and FSTD Support Engineers as the front line manager regarding Training Devices operations. Compliance with procedures and Customer satisfaction is his/her priority.
He/she is accountable toward the hierarchy, for all his/her teams’ decisions: technical, operational and relational.
TRAINING DEVICES MAINTENANCE AND OPERATION TASKS
● Ensure and be well aware of simulators and trainers daily operations (version change, pre-flights, instructors call).
● Plans, coordinates and ensures within his/her various shift teams preventive maintenance tasks and defined modifications.
● Ensures corrective tasks in a timely manner and with a high level of quality.
● Ensures the simulator software update package installation.
● Analyses and reviews recurrent Qualification Tests Guide (QTGs) to prepare yearly Training Devices approvals by Authorities.
● Ensures and sets up internal repair using bench’s tests in laboratory to minimize external repair expenses.
● Ensures all the problems raised by customers and instructors are analysed and solved in timely manner.
● On instructor request, demonstrates functionality of the instructor panel. (Dry lease customers).
TROUBLESHOOTING AND DISCREPANCY REMARKS INTERVENTIONS
● Ensures the team performs on the spot troubleshooting interventions.
● Monitor the discrepancies remarks linked to hardware failures and take necessary actions.
● Ensures that analyses, answers, solving or reports on all the discrepancies remarks raised on Training Devices are performed.
TRAINING DEVICES SUPERVISION
● Ensures the the team is doing necessary corrective actions following problems recorded during Preventive and corrective maintenance, DRs and recurrent qualification tests.
● Manages all the training devices, its parts and spare parts.
● Ensures compliance with the Compliance Monitoring System at all times
● Participate in the recurrent qualification
TRAINING DEVICES IMPROVEMENT AND UPDATES
● Performs and follows-up projects linked to the reliability improvement or obsolescence problem.
● Ensures Aircraft Database updates and specifics demands are fulfilled within time limits
5.SAFETY INITIATIVES
● The team is analysing the reported in service events to identify any safety or environment issue.
● Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity
● Report any (potential) environment issue or (potential) environment event that is detected in the frame of the day to day activity.
● Contribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, contribute in the analysis and follow up of in-service events, contribute in the identification and analysis of hazards and risk assessment in their own domain of activity.
C. OUTPUTS & SUCCESS METRICS
● In an optimizing training devices schedule context, with the respective team, he/she will deliver the maximum availability of the training devices in a fully functional condition to the customers. The result of the job is linked to the customer satisfaction index and reliability of the devices.
● Ensure the FSTD Technical operation teams are working in coordination with each other teams and provide an efficient report of his/her and teams’ activities to the technical manager, to the support team, and to management.
● Higher Educational Qualification in Electrical, Electronic or Aeronautical Engineering discipline or AME course
● Minimum 15 years continued and recent experience of FSTD maintenance operations and support
● Strong experience with respect to the Authority FSTD Certification and Compliance Audits
● Experience in installation/relocation/ major part change activities, with strong hands on experience on hardware repair wrt simulator, APTs.
● Experience in working on Full Flight Simulators is a plus
● Excellent command of IT and keeps abreast of technological advancements
● Excellent team and stakeholder management skills
● Team leading skills and effective verbal and written communication skills
● Customer oriented focus
Ability to work in a dynamic, high-compliance environment with a proactive approach.
Willingness to stay updated on evolving regulatory requirements and best practices.
Flexible to support audits and compliance activities beyond normal working hours when required.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
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