GN - SONG - Service - UI/UX Wireframe Design - Senior Manager

The Global Network SONG Practice  

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change.

Practice: SONG I Areas of Work: UI/UX Wireframe Design | Level: Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 15+ years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice.

The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce & Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

• You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: -
  Facilitate clients /stakeholders visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products
• Design, document and deliver wireframes, user journeys, and mockups optimized for a wide range of devices and interfaces
• Cross-Functional Collaboration: Collaborate with product management and engineering teams to define and implement innovative solutions for product direction, visuals, and experience. Work closely with developers to ensure designs are implemented accurately and according to design specifications. 
• Keep up-to-date with industry trends, best practices, and emerging technologies in UI/UX design. 
• Work closely with clients to develop wireframes and visual designs meeting their design & experience objectives: Apply experiences underpinned by customer behaviors, motivations and relevance, to help shape and design digital products. 
• Translate concepts into wireframes and mockups that lead to intuitive user experiences
• Stakeholder Management: Communicate product plans, progress, and results to stakeholders at all levels of the organization. Build strong relationships with internal and external partners to drive alignment and collaboration. 
• Innovation: Drive innovation and experimentation by testing new ideas and features 
• User Research – Deep understanding of UX Research to create personas and identify the best practices & design principles through benchmarking. Experience in performing heuristic evaluation to identify the experience gaps.  
• UX/UI Design: Experience in creating wireframes & high-fidelity visual designs using industry standard design tools to effectively communicate interaction and design ideas
• Usability Testing – Provide guidance to the team in designing & performing user experience test with customers to gather feedback around prototype’s usability, accessibility & desirability. 
• Bring your strong experience in shaping and driving engagements and ability to lead UI / UX design projects independently
• Drive change by communicating compelling design story to develop and impact the product strategy and design 
• Quantify value of new propositions and formulate a go-to-market approach. Determine levels of confidence in the value case and a testing plan to reduce risk in the growth opportunity.
• Define and install growth governance, ways of working & talent strategy
• Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.
• Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns.
• Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
• Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
• Lead and perform exploratory data analysis to discover interesting trends and relationships

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Preferred Qualifications/Experience:

• Bachelor’s degree or Masters in Design / Interaction Design, or a Visual Arts / Equivalent
• Overall experience of 15+ years in UI/UX design for digital products & services
• Good Consulting experience is preferred.
• Experience in working with middle to senior management levels within existing organization / client organizations.
• Aside from a keen eye for design details, require having a strong sense of behavioral science:  Identify and articulate nuanced insights.
• Excellent oral and written communication skills
• An overall understanding of design principles, user experience design principles, and processes
• Understanding of app/web production and the capabilities within digital channels
• Expertise in UX software such as Sketch, Adobe XD, Figma, InVision, Axure, Adobe creative cloud Photoshop/Illustrator etc. 
• Scope and plan design projects in terms of manpower, timelines, resources
• Strong analytical skills and the ability to drive results-oriented decisions.
• Highly organized, proven ability to develop efficient processes that elevate team performance and drive results.
• Proven success in navigating global matrixed environments and / or experience in client facing roles.

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

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At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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