Job Title - GN - SONG - Service - ServiceNow - Consultant
Management Level: 9-Team Lead/Consultant
Location: Chennai, CDC5B
Must-have skills: ServiceNow
Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.
Job Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:
Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:
- Management Consulting: Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design.
- Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner.
- Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes.
- Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories.
- Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes.
- Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes.
- Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance.
- Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
- Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
- Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm.
Bring your best skills forward to excel at the role:
- Understanding of ServiceNow and ecosystem technology landscape
- Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM.
- Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS)
- CRM knowledge / Salesforce / MS experience – good to have
- ServiceNow Certified System Administrator (CSA) certification is preferred.
- Ability to design Business case/Value case for solutions/assets in focus
- Understanding of customer journey, touchpoints & channel strategy
- Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data.
- A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred.
- Strong communication (verbal and written) and interpersonal skills.
- Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.
- Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.
- Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.
- Ability to articulate the business value of recommendations/plans/strategies.
- Familiarity with project management methodologies (e.g., Agile, Waterfall).
Professional & Technical Skills:
- Relevant experience in the required domain.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
Additional Information:
- Opportunity to work on innovative projects.
- Career growth and leadership exposure.
About Our Company | Accenture
Experience: 8-10Years
Educational Qualification: Any Degree
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us atwww.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
