Job Title: Health and Public Services Senior Manager + Service + Strategy & Consulting Global Network Song
Management Level: 06 - Senior Manager
Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad
Must have skills: Salesforce Health Cloud, Service Transformation
Good to have skills: Data Automation, AI
Job Summary: As a Senior Manager in the Health and Public Services practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce Health Cloud. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements.
Roles & Responsibilities:
- Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM.
- Lead the discovery, design, and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry.
- Manage end-to-end Salesforce Health Cloud projects, collaborate with stakeholders, and drive the adoption of Salesforce Health Cloud capabilities while ensuring compliance with healthcare industry regulations (e.g., HIPAA, GDPR) and data security standards.
- Develop and oversee Health Cloud components such as care coordination, patient and provider management, appointment scheduling, analytics, and data integrations with other systems viz. EHR, DWs, etc.
- Assist healthcare clients with their most pressing service transformation problems by offering consulting and advisory services.
- Create a service transformational plan, design/re-design the channel strategy and operating model, close the gap between business and technology, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models.
- Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives.
- Engage with senior management as part of the go-to-market team and assist in sales and project delivery.
- Provide solutions to complex business problems/opportunities requiring in-depth knowledge of patient, provider, payer dynamics, to optimize business processes and deliver on multi-channel customer service strategy.
- Use a data and analytics-driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale.
- Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools.
Professional & Technical Skills:
- Must have skills: Proficiency in Salesforce Health Cloud, Service Transformation.
- Strong understanding of healthcare processes, performance drivers, and industry-leading practices, regulatory and compliance requirements.
- Experience in developing and maintaining Salesforce Health Cloud applications.
- Experience in debugging and troubleshooting Salesforce Health Cloud applications.
- Experience in working with healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs.
Additional Information:
- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using Salesforce Health Cloud.
- This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office.
About Our Company | Accenture
Experience: Minimum 8 years of experience is required
Educational Qualification: B.Tech/BE (Accurate educational details should capture)
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us atwww.accenture.com
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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