Job Title - GN - SONG - Service - CX - Value Architect - Manager
Management Level: 7-Manager
Location: Mumbai, MDC2B
Must-have skills: Sales Distribution and Marketing Strategy
Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.
Job Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:
Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to -
- Translate strategic objectives into high-impact use cases in the specific area of expertise.
- Understand client’s business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case.
- Ideate and execute on compelling value creation workshops.
- Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case.
- Own every stage of the value creation process, from research and identification to value drafting and dashboarding.
- Define value architecting requirements and work with Accenture teams to deliver solutions.
- Advise clients on industry best practices and client examples of value creation and realization
- Accurately estimate time to complete work.
- Continually experiment with new tools, technologies and sharpen analytical skills.
- Ability to research and provide strategic, goal-driven solutions for clients.
- Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization.
- Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients’ issues.
Bring your best skills forward to excel at the role:
- Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency.
- Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards.
- Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story.
- Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
- Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
Professional & Technical Skills:
- Relevant experience in the required domain.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Deep understanding of Customer Service function for two industries
- Good understanding of sales & marketing as a function
- Solid experience in developing quantitative models.
- Conducting qualitative & quantitative research
- Anchoring client/senior stakeholder conversations
- Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc.
- Passionate about story telling and excellent visual skills (using power point, figma tools)
Additional Information:
- Opportunity to work on innovative projects.
- Career growth and leadership exposure.
About Our Company | Accenture
Experience: 12-14Years
Educational Qualification: Any Degree
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us atwww.accenture.com
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