The Strategy & Consulting Global Network Song Practice| Service | Health and Public Services Senior Manager (Level 6)
Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change.
Practice: Strategy & Consulting Global Network Song I Areas of Work: Health and Public Services, Service transformation, Contact Center, Salesforce Health Cloud | Level: Senior Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp: 8+ years
Explore an Exciting Career at Accenture
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer service challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?
Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture’s Strategy & Consulting Global Network Song practice.
The Practice – A Brief Sketch
The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
The Health and Public Services Senior Manager position is within the Service practice of Accenture GN Song. The individual would work at the heart of the top global Health Care (Health Operations, Pharmaceuticals, Medical Technology, and Patient services) organizations and would collaborate on innovative projects while bringing in deep industry knowledge for end-to-end implementation and optimization of Salesforce Health Cloud.
Consulting & Advisory service
- Aid clients to design, deliver and adopt digital solutions to increase their competitiveness and accelerate GTM.
- Lead the discovery, design, and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry.
- Manage end-to-end Salesforce Health Cloud projects, collaborate with stakeholders, and driving the adoption of Salesforce Health Cloud capabilities while ensuring compliance with healthcare industry regulations (e.g., HIPAA, GDPR) and data security standards.
- Develop and oversee Health Cloud components such as care coordination, patient and provider management, appointment scheduling, Analytics, and data integrations with other systems viz. EHR, DWs, etc.
- Assist health care clients with their most pressing service transformation problems by offering consulting and advisory services.
- Create a service transformational plan, design/re-design the channel strategy and operating model, close the gap between business and technology, and help clients achieve long-term success by co-creating future-proof, agile and resilient operating models.
- Build and maintain client relationships, both existing and new, by understand client problems, bringing relevant solutions and offerings to the clients and influence improvement objectives
- Engage with senior management as part of go to market team and assist in sales and project delivery.
- Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Patient, Provider, Payer dynamics, to optimize business processes and deliver on multi-channel customer service strategy.
- Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale.
- Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI and machine learning based tools.
Sales & Business Development –
- Generating new business engagements: Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitate client discussions and presentations to drive new business and client relationships.
- Own and drive Service transformation RFP/RFI response coming in from Health care customers for Salesforce Health Cloud implementation/optimization.
Practice Development -
- Take on leadership role: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership.
- Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs.
- Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists supporting, providing input and guidance into the talent strategy and actively participate in engagement, capability development activities.
Bring your best skills forward to excel at the role:
- Strong consulting and advisory experience in Health Care industry with deep industry knowledge and understanding of key trends.
- Deep understanding of Health Care processes, performance drivers & industry leading practices, regulatory and compliance requirements
- Familiarity with patient-centered care, healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs.
- Experience in working as an advisory lead in designing next gen service transformation solution on digital technologies like Salesforce Health Cloud. Data automation and AI
- Ability to develop long standing relationships with senior client stakeholders.
- Experienced in managing large global teams, multi-stakeholder environments and complex digital projects engagements in a global network.
Read about us.
Your experience counts!
- Minimum 8+ years of relevant experience in Health Care industry and well-versed in Salesforce Health Cloud and AI tools with good analytical skills along with domain experience
- Experience in scoping and designing Salesforce Health Cloud modules and implementing it in projects.
- Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role.
- Good To Have - Certification in Salesforce Health Cloud
- Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. is a plus
- Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
What’s in it for you?
- An opportunity to work on transformative projects with key G2000 clients
- Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
- Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
- Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
- Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
About Accenture Strategy & Consulting:
Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers https://www.accenture.com/in-en/careers
Accenture Global Network Song | Accenture in One Word
At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.
Your experience counts!
- Minimum 8+ years of relevant experience in Health Care industry and well-versed in Salesforce Health Cloud and AI tools with good analytical skills along with domain experience
- Experience in scoping and designing Salesforce Health Cloud modules and implementing it in projects.
- Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role.
- Good To Have - Certification in Salesforce Health Cloud
- Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. is a plus
- Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us atwww.accenture.com
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