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Job Description

The SONG Practice


Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change.


Practice: SONG I Areas of Work: Advance Customer Engagement, Marketing Transformation and Commerce and Sales | Level: Analyst, Consultant, Manager, Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: Non Exec: 2-6 Years (Analyst and Consultant) Exec: 8+ Years (Manager and Senior Manager)


Explore an Exciting Career at Accenture


Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?


Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.


The Song functional team is aligned to the S&C Global Networks  division of Accenture and works with clients across its marketing, sales and services department. As part of the team, you will provide transformation services across key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.


You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance. As part of the team, you will drive the following:


  • Provide design, functional and implementation support for CPQ Tools – Salesforce, Conga, SAP Callidus or any other tool
  • Assess end-to-end CPQ processes to identify gaps, benchmark with best-in-class practices and help the client define target state processes standardized across geographies/business units
  • Define user personas and user journeys
  • Work as an integral part of the client’s sales organization, towards driving efficient and effective structure pricing and discounting approach.
  • Work to facilitate involvement of key stakeholders and buy-in for change readiness

Bring your best skills forward to excel at the role:


  • Experience working on a large-scale Business / Operational Transformation project
  • Strong program management/ people management skills
  • Experience working with “C” level executives
  • Global exposure
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Experience in global implementation, rollout and UAT support
  • Deep expertise in Pricing Analytics, advanced analytics, visualization tools
  • Structured approach to Problem solving
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Comfortable working at the highest levels of client organizations and interacting closely with the C level executives in a range of environments

The SONG Practice


Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change.


Practice: SONG I Areas of Work: Advance Customer Engagement, Marketing Transformation and Commerce and Sales | Level: Analyst, Consultant, Manager, Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: Non Exec: 2-6 Years (Analyst and Consultant) Exec: 8+ Years (Manager and Senior Manager)


Explore an Exciting Career at Accenture


Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?


Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.


The Song functional team is aligned to the S&C Global Networks  division of Accenture and works with clients across its marketing, sales and services department. As part of the team, you will provide transformation services across key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.


You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance. As part of the team, you will drive the following:


  • Provide design, functional and implementation support for CPQ Tools – Salesforce, Conga, SAP Callidus or any other tool
  • Assess end-to-end CPQ processes to identify gaps, benchmark with best-in-class practices and help the client define target state processes standardized across geographies/business units
  • Define user personas and user journeys
  • Work as an integral part of the client’s sales organization, towards driving efficient and effective structure pricing and discounting approach.
  • Work to facilitate involvement of key stakeholders and buy-in for change readiness

Bring your best skills forward to excel at the role:


  • Experience working on a large-scale Business / Operational Transformation project
  • Strong program management/ people management skills
  • Experience working with “C” level executives
  • Global exposure
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Experience in global implementation, rollout and UAT support
  • Deep expertise in Pricing Analytics, advanced analytics, visualization tools
  • Structured approach to Problem solving
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Comfortable working at the highest levels of client organizations and interacting closely with the C level executives in a range of environments

About Accenture


Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com


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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


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