GN Industry - Utility – SAP CRM Consultant

CRM – Utilities

Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.

Practice: Utilities, Capability Network I Areas of Work: Change Management and Transformation | Level: 9/7 | Location: Bengaluru/Gurugram/Mumbai| Years of Exp: 2+years

Explore an Exciting Career at Accenture

If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 3,000 management consulting and strategy professionals work in the Capability Network at Accenture.  Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges.  You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing.  For more information visit www.accenture.com/capabilitynetwork.

Job Description

• To work with leading Utilities clients to develop and execute global strategies, manage complex CRM programs and integrate customer solutions to meet changing business challenges and regulations.
• Utilize Utilities retail and customer service process understanding and experience in customer solutions (CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
• Lead and support large CRM implementation programs in functional capacity, leveraging Utilities domain knowledge and CRM product experience.
• Work with Client SMEs to define business requirement, design future process & functional solution and drive client workshops
• Lead Team of junior Consultants / Analyst on the project
• Engage in producing high caliber reports, PoVs, developing market relevant assets and accelerators.

Bring your best skills forward to excel in the role:

• Utilities retail and customer services process & domain expertise
• Expertise in one or more CRM platforms such as SAP C4C/ Salesforce/ Oracle CX in areas like Services, Sales & Marketing
• Good Understanding of CRM integration with Utilities systems such IVR/CTI, CIS, MDM, Outage Management etc.
• Would be advantageous but not mandatory: CRM certification (Salesforce/SAP CRM/Oracle CX)

Your experience counts!

• Bachelor’s degree (Tier-1 Institutes)
• MBA (Preferred)
• Minimum 5-7 years of consulting experience for Utilities clients in any of the CRM platforms such as SAP C4C /Salesforce/Oracle CX.
• Strong understanding of Utilities retail and customer services processes such as Move-In/out, Billing & Payments, Meter to Cash, Asset Management, Field Services, New Connections, De Regulated Market Industry Processes, Smart Metering, Billing / Invoicing and Tariff Changes etc.
• Extensive functional experience in CRM platforms such as Salesforce/ Oracle CX / SAP C4C, including full implementation cycle for Utilities clients.
• Experience in identifying & defining business requirements, functional & process design, leading testing, change management or training efforts.
• Should have working knowledge of integrating CRM platforms with Utilities systems such as IVR/CTI, CIS, MDM, Outage Management etc.
• Experience in evaluating and analysis of the effectiveness of client’s existing solutions, platforms, and tools against selected business and technology KPIs and strategic goals
• Domain experience in either Electricity, Gas or Water utilities in regulated/ de-regulated markets globally.
• Ability to work independently with minimal supervision and lead global distributed teams

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

Accenture Capability Network  | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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