GN Industry - Utility SAP CE

SAP ISU – Utilities

Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.

Practice: Utilities, Capability Network I Areas of Work: SAP ISU CE/CX

 | Level: 9-11 | Location: Pune | Years of Exp: 3-10 years

Explore an Exciting Career at Accenture

If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 3,000 management consulting and strategy professionals work in the Capability Network at Accenture.  Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges.  You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing.  For more information visit www.accenture.com/capabilitynetwork.

Job Description

Job Title: SAP ISU CE/CX Consultant

• 3-10 years’ experience in SAP ISU Customer Engagement implementation projects through all phases of the project lifecycle, such as project planning & scoping, blueprinting, realization, data mapping & conversion, integration & user acceptance testing, go-live
• Capability to understand client’s business needs, propose the appropriate consultancy offering and be part of the delivery team
• Must have hands-on experience for one or more of following platforms: Customer Engagement (CE) S4 HANA (Latest), Customer Management (CM) S4 HANA (immediate previous version), CS - Customer Service, CX- Customer experience C4, S4 HANA Cloud
• Must have good understanding of following: Service Management, Contact Management, Customer Management, Business partner management, Interaction management, IC- Interaction Centre Web Client, configuration of SAP ISU.
• Must have at least 1 Project of SAP IS-U implementation in Utilities - Demonstrated strong knowledge about Utility sector process and requirements and experienced in CE implementation
• Good understanding of Device Management business process flow from Planning to Retirement of devices, configuration of SAP ISU, meter to cash process, Understanding of AMI offerings of SAP ISU DM.
• Good understanding of FICA business processes like setup of Org Structure, GL setup & Integration, Experience in Cash journal, Clearing Control, Account Assignment, Setup of Direct Debit Payments, Dunning Process, Collections management, Installment Plan, Setup of Main & Sub transaction.
• Good understanding of Billing processes in areas like Rates designs, Schema, Prices and Operand allocation, Collectives, RTP, ToU, Invoice Layout & Bill Print, Exceptions Management. Experience in analysing issues in Billing & Invoicing process.
• Integration of ISU with other R3 modules – MM, PM, FICO

Bring your best skills forward to excel in the role:

• Utilities retail and customer services process & domain expertise
• Expertise in one or more CRM platforms such as SAP CE/C4C/CRM/CX in areas like Services, Sales & Marketing
• Good Understanding of integration with Utilities systems such IVR/CTI, CIS, MDM, Outage Management etc.
• Would be advantageous but not mandatory: SAP certification

Your experience counts!

• Full Time Graduation
• Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills
• Preferred to have worked on client facing roles and basic ABAP/debugging skills.         
• Experience in Utilities and its business process is a must

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

Accenture Capability Network  | Accenture in One Word

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

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