The Global Solution Architect is a supporting role within client engagement team responsible for managing E2E operational queries, maintenance, change requests of global deliverables (FTD and BAU), acting as a point of contact between client teams and operations
The Global Solution Architect:
Point of Contact for Commercial, playing an “interface role” between client teams and Ops
Support and collaboratively works with GSA on coordination and execution of FTD new set ups, change requests (all types) and BAU maintenance activities, including validation as required
Responsible for executing defined processes to ensure global deliveries are on time and with quality
Responsible for clear and transparent internal communication across multiple teams they interface on the job
Responsibilities (please list the main tasks of the job)
Accountable for liaising with data & delivery teams
Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality
Responsible for resolving client queries using defined processes while ensuring clear and transparent communication
Needs to work with Salesforce tickets, driving resolutions and ensuring completion from responsible teams
Responsible on execution of internal operational support activities across all phases of project life cycle (Design, Build, BAU)
Collaborate on creation of project documentation
Update and maintain project documentation to ensure the highest quality deliverables
Collaborate on validation, being accountable for quality deliveries first time and on going
Responsible for ongoing and annual maintenance of global deliverables
Responsible for tracking and impact analysis of local data changes, including the coordination of implementation timings
Is assigned to a set of clients within a specific industry and expected to build category expertise.
Build and develop E2E knowledge of all production processes
Grow expertise on categories worked on and goes across multiple clients.
Understand global deliveries e2e process and workflow
Other factors indicating size/complexity of role:
Regional and global product scope
Interface with multiple teams (product, process and client owners)
E2E production processes knowledge
Knowledge of the products that are managed within the GSA team.
Data integration/harmonization principles
Nielsen Front End and BI tools experience
KPIs
2-3 years of International operational experience
Understanding of Nielsen products and RMS + CPS process
Understanding of RMS technology platforms and solutions used
Operations knowledge
Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as a user
Global Product Suite
Understanding of Salesforce
Analytical skills
E2E knowledge of GTC process with downstreams and upstreams would be a plus
FMCG knowledge
Exposure to Nielsen data is a plus
Soft Skills:
Communication skills
Advanced English, both written and oral
Ability to build relationships across regions and cultures to establish a network
Influencing Skills
Coordination Skills
Troubleshooter
Negotiation Skills
Ability to work under pressure and ask for support when required
Team player, capable of working proactively with the minimum of supervision
Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion