In this role, you have the opportunity to lead the serviceability capabilities of the Philips x-ray systems with strong impact to Philips customers.
Your role:
Participates as Service Innovation Manager with other senior managers to establish strategic service innovation plans and objectives.
Makes final decisions on administrative or operational matters and ensures effective achievement of service innovation objectives.
Works on complex service innovation issues where analysis of situations or data requires an in-depth knowledge of service innovation in the company.
Participates in corporate development of service innovation methods, techniques and evaluation criteria for projects, programs, and people.
Ensures budgets and schedules meet corporate requirements. Develops territory service innovation plans and participates in strategic and tactical service innovation planning.
Regularly interacts with executives and/or major customers.
Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
Directs and controls the activities of a broad service innovation area through several department managers within the company.
Role Nuances:
Leading a service innovation organisation for x-ray systems of around 50 employees & filling the DXR site lead position in Pune for Service organization
Install base management (~ 40 000 systems)
Creating roadmap and implementing next level of serviceability requirements to the Philips x-ray product lines.
Global Interface to market organisations for x-ray service-related topics
Leading the interface from service perspective to other x-functions for developing and maintaining the Philips x-ray systems
You are a part of the global x-ray service management team reporting to Head of DXR-Service. The position is located in Pune/India. You will be responsible for leading a result-oriented organisation with strong focus on customer success and business performance.
You're the right fit if you have:
Master's in engineering or equivalent technical field with minimum of 15 years of relevant experience.
Experienced people manager with track record leading international / global teams with a minimum team size of 20 employees, this role typically leads a team of people managers.
Strong experience in medical device industry
Very strong technical background; Either with Service or R&D experience , strong experience in emerging technologies ML,AI , Cloud , IOT ,remote services etc would be a plus
Strong project or program management experience and practical experience in lean framework. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
Ability to work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
Fluent communication and business English skills
Ability to interact with customers or management, should have a certain level of influence on senior level leaders regarding matters of significance to the organization.
Required Competencies:
Customer focus
Clear & effective communication
Accuracy Problem analysis/identify opportunities
Learning ability
LEAN thinker
Continuous improvement
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office-based role
About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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