Global Sales Operations Analyst

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

We are seeking a dynamic and enthusiastic individual to join our Sales Operations team as a Global Sales Operations Analyst.  This role will focus on supporting our sales systems, managing data-related tasks, and providing critical communication support to enhance the user experience for our sales teams.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• Sales Systems Operations and Support

  
  
  • Support ongoing operations of standard processes for our GTM Systems stack (Clari, ZoomInfo, Outreach) such as user moves, additions, and changes. Quota and other data loads in partnership with other business functions as needed.
  • Address application access issues, including login problems and ensuring correct role-based access in Salesforce (SFDC), Clari, and other systems
  • Triage issues to determine whether they require escalation to L2/L3 support teams, categorizing tickets by priority and type
  • Respond to basic 'how-to' questions from users about system functionality and navigation
  • Provide initial troubleshooting for common system issues such as incorrect workflows, missing data, or system performance delays
  • Document recurring user inquiries and issues to improve the knowledge base and efficiency of future support

  SKU Configuration Management

  
  
  • Execute data loading tasks in SFDC related to SKU configurations, ensuring accuracy and adherence to timelines
  • Collaborate with relevant teams to support efficient SKU setup and updates in the system

  SFDC Release Notes Compilation

  
  
  • Gather, review, and compile enhancement updates related to SFDC and other sales systems
  • Identify and filter enhancements that impact Account Executives and Sales Engineers
  • Summarize updates clearly, highlighting key changes, benefits, and actions required by end users
  • Create call-to-action messages to drive user engagement with system changes and updates

Qualifications:

• • Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
  • 4–5 years of experience in sales operations, business systems analysis, or equivalent
  • Basic understanding of Salesforce and other CRM or sales platforms
  • Proficiency in Microsoft Excel and familiarity with data management processes
  • Strong problem-solving skills and attention to detail
  • Excellent communication skills, including the ability to create clear and concise summaries
  • Ability to work collaboratively with global teams and manage multiple tasks effectively

Preferred Skills:

• • Experience with SFDC and Clari or similar sales analytics tools
  • Familiarity with data-loading tools like Data Loader or similar applications
  • Previous exposure to release management processes or compiling release notes

• • We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

 

BE YOU—CORPORATE CLONES NEED NOT APPLY.

 

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

 

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

 

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

 

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.