Global Ops Technical Training, Technical Training Head – Payments BS

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Ops Technical Training, Technical Training Head – Payments BS.

Principal responsibilities

• The Operations Learning Partner works closely with the business and with the internal strategy and governance team to form content creation sprint teams and strategically plan and provide learning solutions to their assigned business.  Own learning solutions from concept through solution delivery to retirement, being responsible for impact and budget. Works with the design and development team to design innovative learning solutions, whilst being cost conscious.
• The RDM Partner focuses on the business and the problems they are trying to solve.  Diagnostics and curriculum management includes providing strategic needs analysis, competency mapping and understanding of performance needs and future skills.  They ensure that learning objectives are in line with strategic aims of the business and architect the learner profiles to determine needs, behaviors and preferences in coordination with SMEs and HR.
• Focuses on the business and the problems they are trying to solve. Delivers diagnostics and curriculum management which includes providing strategic needs analysis, competency mapping and understanding of performance. Ensures delivery of a standard and consistent learning experience within Operations. Provides the essential link between operations strategy and learning strategy. Translates business strategy to learning strategy and support the delivery across the learning community.
• Ensures standardization of curriculum and digital delivery of learner excellence. Partners with the business to ensure the learning principles are delivering what is required to support employees in embedding learning and monitors through metrics to track learning progress. They ensure that learning objectives are in line with strategic aims of the business and architect the learner profiles to determine needs, behaviors and preferences in coordination with SMEs and HR.. Own learning solutions from concept through solution delivery to retirement, being responsible for impact and budget. Works with the design and development team to design innovative learning solutions, whilst being cost conscious.
• Utilizes data and WFM insights to recommend decisions and learning solutions. Data will provide the backbone to strategic priority programmes across the organization. Facilitates the usage of data and reporting for the Technical Training team across the various functions.
• Encourages a high performance culture across the organisation to ensure best customer and business outcomes. Continually improves the learning experience and adjusts to align the changing needs of the organization. Works closely with the business and with the internal strategy and governance team to form content creation sprint teams and strategically plan and provide learning solutions to their assigned business. Works with SMEs for content creation sprint team identification and partners with them for learning consistency
• Supports the ExCo partner and the wider Learning Steering Committee in decision making by providing learning impact and measures to assess value of programmes and activities. Provides diagnostics and solutions by working with the business to pre-empt and address performance concerns through learning or training interventions. Embeds integration of change and continuous performance improvement within the businesses
• Manages and mentors SMEs and resources assigned to sprint team ensuring performance delivery and quality. Works with strategy and governance team for performance improvement and quality achievement.
• Applies current research and theory to the practice and discipline of adult learning and learning design Updates and improves self on matters relating to learning trends, instructional      design,   learning technologies business performance and trends Keep abreast of developments in the field of Learning and Development with a view to applying best practice in HSBC