Who we are looking for
An experienced leader for our global Platform Support team who will be responsible for staff & process oversight across multiple locations. This individual should have extensive knowledge of FX & FI trading platform functionality and FX/FI operational tasks with the ability to lead and mentor with the highest standards.
Why this role is important to us
The team you will be joining is a part of State Street Global Markets India COO (SSGM) which will be going through a complete transformation. Platform Support Operations is part of the Globallink organization which will provides coverage for all regions EMEA, APAC and North America during their specific time zone.
Position Responsibilities
Address day-to-day operational issues and escalations from external clients and internal stakeholders
Liaise with Sales, IT, Integration, Project teams in regards to any platform related project/initiative for operational readiness and preparation
Provide oversight and assistance to Global Operation teams
Communicate with multiple departments within State Street to resolve issues that arise on a time sensitive basis
Clearly communicate and escalate issues that impact business, or have an impact both monetary, reputational or risk related to management with immediate activation of review and tracking.
Maintain monthly reporting to senior management
Review, maintain and/or implement controls when applicable to reduce risk
Responsible for SLA adherence
Develop and produce regularly management information including weekly executive status reports, monthly committee reports, action logs, as required to support business unit decision making
Attend regular meetings to support the business functions
Support the ‘Risk Excellence’ culture within the business
Ensure that your team has clear understanding of their scope of responsibilities (including those delegated to them and those they delegate), objectives, training, and competency requirements.
Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported.
Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively
Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated, and resolved. This includes a) ensuring that appropriate management information is received, considered and challenged as appropriate at intervals proportionate to the risks; and b) that staff members have clear understanding of the escalation path/principles
Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members’ behavior in performing their roles.
Ensure that the highest level of the Code of Conduct is displayed in your own and staff behavior
Subject Matter Expert in :
Foreign Exchange / Trading platforms
Transaction Reporting
FX / FI Trading global and local practices
What we value
These skills will help you succeed in this role
Strong risk mitigation, problem solving, and decision making skills
Effective in process improvement and expense reduction
Experience in managing teams in multiple locations
Ability to think critically and resolve complex problems
Education / Experience
BS/BA or equivalent
15 + yrs experience in management and operations in the Finance / FX industry
Knowledge of Global Markets- Globallink, FX Connect, Currenex, Fund Connect, Trade Nexus
Strong management and employee relation skills
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