Global Client Experience- Product Control Manager- Associate

Maintain analytics for management insights, collaborate with cross-functional teams, conduct ad hoc analytics, prioritize and influence stakeholders, execute project tasks, participate in monthly CARE testing, address complex complaints, follow up on resolutions, and support new process changes.

As a Product Control Manager Associate, you will be responsible for executing bespoke surveys, conducting ad hoc analysis by applying reporting / research frameworks, and presenting these findings to business teams to enable better decision making. 

Job Responsibilities:

• Execute and manage customized surveys to address various business needs and problem statements.
• Synthesize survey responses and apply sentiment analysis to assess customer/client reactions and feedback.
• Utilize data storytelling to communicate insights in a clear and engaging manner.
• Engage and negotiate with stakeholders to facilitate the acceptance and implementation of recommendations.
• Map and document processes and journeys to ensure transparency and improve stakeholder understanding.
• Identify opportunities for process enhancement and recommend improvements and innovations.
• Process optimization and automation, collaborating with senior leadership to achieve departmental objectives.

Required qualifications, capabilities and skills:

• Demonstrate strong risk and control awareness, with the ability to prioritize workloads effectively and meet critical deadlines.
• Communicate confidently and influence both internal and external clients.
• Think strategically and implement process improvements.
• Collaborate with senior leadership locally and globally to achieve departmental objectives.
• Assist with ad-hoc projects as needed

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.