Global Client Experience- Product Control Associate

The client experience team is tasked with executing and managing surveys, conducting sentiment analysis, providing actionable insights, and performing ad hoc analysis and reporting. They also play a key role in process enhancement, driving optimization, and implementing automation. 

As a product control manager, you should be passionate about enhancing the client experience, data analysis, and leveraging information for improved decision-making. Alongside supporting the analytics and insights management process, you must be adept at collaborating with various business partners, clients, and senior executives, effectively communicating at their level of analytical and technical understanding.

Job Responsibilities:

• Execute, manage, and analyze surveys to gather insights for business needs.
• Utilize sentiment analysis tools and methods to assess customer/client sentiment.
• Deliver insights from survey results and data analysis to inform business strategies.
• Respond to requests for ad hoc analysis and reporting to support business needs.
• Identify opportunities for process enhancement, recommending improvements and innovations.
• Drive process optimization and automation within the scope of work.
• Leverage data storytelling skills to communicate insights clearly and compellingly

Required qualifications, capabilities and skills:

• Bring 6-10 years of experience in client experience, survey and insights management, research and analysis, and data analytics, with expertise in tools like Adobe Analytics, Advanced Excel, and Alteryx.
• Work independently and collaboratively, excelling in data storytelling and visualization using Microsoft PowerPoint and other tools.
• Demonstrate experience in process enhancement, optimization, and automation, along with strong stakeholder management, influencing, and negotiation skills.
• Communicate effectively with excellent verbal and written skills, maintaining an investigative mindset and efficiently organizing and prioritizing multiple tasks within deadlines

Preferred qualifications, capabilities and skills:

• Master degree  in Business Analytics, Statistics, or any other related field or equivalent work experience. 
• Experience in the financial services industry is preferred, but we are open to considering candidates with strong relevant backgrounds from any industry. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.