Genesys Cloud Admin

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

Required Technical Skills:-

• Pure Cloud solution implementation / migration -Hands-on; Genesys Pure connect knowledge with be a plus.
• Pure cloud implementation/design and integrations with third party solutions like Salesforce, MS Teams of SIP and VoIP of networking
• Knowledge of HTTP requests, REST web services, API and JSON etc
• of network design and troubleshooting such as Wireshark
• Telephony & Hardware: Genesys Cloud Edge, AudioCodes
• Providing support for all Genesys PureConnect / Genesys Cloud telephony

Required (Problem) Analyst Skills:-

• Subject matter expert with deep domain knowledge (see above)
• Understanding of problem management and strong problem solving skills
• Customer Service skills
• Communication skills
• Prioritization skills
• Data Analysis skills to identify service improvements from incidents and problems
• Strong time management and organizational skills

Required Skill:-

• Working closely with other engineers to troubleshoot and resolve complex problems
• Providing thought leadership and help develop telephony best practices and preferred methods.
• Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS
• Researching, evaluating, and recommending architectural improvements and new technologies
• Identifying and proposing strategies around technical problems affecting team, communicates standards and gets buy-in on solutions.
• Understand ITIL concepts and how to apply them effectively in the enterprise.
• Good Communication in Written and oral and effectiveness in collaborating with stakeholders and business partners.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

Privacy Statement