General Manager - Product Management Lead

Role title: GM - Product Management Lead
Band: F
Reports to: Head of Care Strategy & Digital Enablement    
Location: Ahmedabad/Pune/Bengaluru

Role purpose: 
Ready to take up the challenge & be in the mindset of driving Digital Transformation for the dynamic & rapidly changing world of Customer CARE (3000+ FTEs). The Product Management lead role allow you to create the future for CARE by leveraging cutting-edge technologies to transform the customer experience, drive productivity & cost enhancements and transform the employee experience.  The role spanning across markets for CARE involves the following: 

Key accountabilities and decision ownership 

• Lead the team of Product Owners
• Build scalable products across markets; Design & implement product roadmaps.
• Own the Product Development Lifecycle from value identification, quantification, and Business Case to value Delivery & benefit realisation. 
• Build implementation road map of digital stack based on digital capabilities.
• Drive solution deployment from CARE to other verticals and assess digital solutions from other verticals as best fit for CARE. 
• E2E responsible for driving digital efficiencies target across Care.
• Liaoning with several teams including IO, Local markets, CARE Operations, CARE Planning, IT, Finance & HR teams.
• Periodically review with Senior leadership of CARE, IO & Local Markets
• Align product objectives with process KPIs. 
• Timely reporting for periodic review meetings 
   

Core competencies, knowledge, and experience:

• Proven experience in driving transformation successfully in an immature environment
• Comfortable leading a team through a high degree of ambiguity.
• Process & Design thinker with an eye for detail - bright/ intellectually curious and assertive
• Cross-cultural awareness & sensitivity
• Agile Mindset
• Solution Architecture knowledgeable ownership
• 10+ years supporting business and technology transformations.
• 5+ years of process- / solution development, product management
• Functional Architecture and Solution knowledge
• Agile/Lean Process management
• Digital Transformation for technologies like AI, ML etc.

Must have technical /professional qualifications: 

• Various Functional Specialist Certifications, e.g. CSPO, CSM, Prince 2, lean BB etc. 
• SAFe Agilist and SAFe LPM Certification 

Direct reports:
Functional Experts linked to Portfolio 2-4 FTE
 

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.