About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Key Responsibilities:
1. Financial Transactions & Cash Handling:
• Accurately process all guest transactions, including cash, credit/debit card, and digital payments.
• Ensure bills are generated as per guest orders and verify pricing accuracy.
• Maintain a balanced cash drawer, ensuring all transactions are recorded correctly.
• Process refunds, void transactions, and handle discrepancies following financial guidelines.
• Ensure proper handling and security of cash and POS systems.
2. Billing & Invoicing:
• Generate itemized bills and ensure they are presented correctly to guests.
• Maintain detailed records of bills, receipts, and guest invoices.
• Assist in reconciling daily transactions and reporting any inconsistencies.
• Coordinate with the Finance team to ensure smooth end-of-day revenue reconciliation.
3. Compliance & Audit:
• Follow hotel financial policies, ensuring compliance with Four Seasons' accounting standards.
• Maintain accurate records for internal audits and finance department verification.
• Adhere to tax compliance, GST regulations, and correct invoicing practices.
4. Coordination & Communication:
• Work closely with bartenders, servers, and managers to ensure smooth billing operations.
• Assist guests with queries regarding bills, pricing, or payment methods.
• Ensure smooth communication with the Finance team regarding any payment discrepancies.
• Coordinate with the IT team for POS system troubleshooting and updates.
5. Guest Service & Experience:
• Ensure a smooth and professional payment experience for all guests.
• Handle guest complaints regarding billing professionally and escalate when necessary.
• Maintain a warm and professional demeanor while interacting with guests.
6. Operational Support:
• Assist in setting up the cashier station and ensuring all necessary supplies (receipt paper, change, POS functioning) are available.
• Support bartenders and waitstaff by processing payments efficiently during peak hours.
• Monitor and report discrepancies in bar revenues and cash transactions.
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Required Qualifications & Skills:
• Prior experience as a cashier in hospitality, F&B, or luxury establishments is preferred.
• Strong numerical and financial skills.
• Proficiency in POS systems and basic accounting software.
• Knowledge of GST and tax invoicing in India is a plus.
• Excellent attention to detail and problem-solving skills.
• Strong interpersonal and communication skills.
• Ability to work in a high-paced environment and manage multiple transactions efficiently.
• Willingness to work late hours, weekends, and holidays as required by bar operations.
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Work Environment & Benefits:
• Opportunity to work in one of Mumbai’s premier luxury rooftop bars.
• Exposure to high-profile clientele and luxury hospitality standards.
• Competitive salary and benefits as per Four Seasons Hotel policies.
• Training and career development opportunities within the Four Seasons network.
• Dynamic and collaborative work environment
