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GBS Strategy and Transformation Senior Professional

Today 2025/07/04
Other Business Support Services
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Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.


We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 


Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.


StrategyandTransformationSeniorProfessional-GBS
(India:Bangalore;Colombia:Bogota)
AtIronMountain,werespectwork.Theworkourcustomersdo,theworkwehelpthemdo,
andtheworkwe,asIronMountainemployees,dotogether.Weknowthatwork,donewell,
makesapositiveimpact.Weseeiteverydayaswehelpourcustomersmaketheirworkdeliver
more—whetherit’sgainingvaluableinsightfromtheirdata,reducingtheircarbonfootprint,or
protectingtheprivacyoftheircustomers.Weseeitinourownglobalandfinancialgrowth,in
theresultswecreateforourcustomers,andinthetrustourcustomersplaceinus.Our
customersneedtheimpactweenable,andwedeliver.

Weprovidesolutionsthatincludeinformationmanagement,digitaltransformation,secure
storage,securedestruction,aswellasdatacenters,cloudservices,cyberrecoveryservices,and
fineartstorageandlogistics.Wehelpourcustomerslowercostandrisk,complywith
regulations,recoverfromdisaster,enableamoredigitalwayofworking,andachievetheir

sustainabilitygoals.FollowthislinktolearnmoreabouthowyoucancontributetoIron
Mountaindeliveringonourpromiseto“elevatethepowerofyourwork.”
TheOpportunity
ReportingtotheDirectorofGBSStrategyandTransformation,theGBSStrategyand
TransformationSeniorProfessionalwillbeacriticalmemberofourGlobalBusinessServices
organization.ThisroleischargedwithsupportingaportfolioofGBSscopeandinitiativesina
multi-yearroadmap,todeliverGBSvaluetotheorganization.Inclosecoordinationwiththe
Director,thisrolewillhelptodefine,document,anddeliverthemulti-yearstrategicplanning
processforGBS,articulatehowGBSstrategytranslatesintoaction,buildandmanageseveral
enablingGBSframeworksanddeliverables(e.g.,businesscases,servicecatalog,performance
management),anddeliveraportfolioofenablingprojects,includinglocationandsourcing
strategy.


RoleandResponsibilities
StrategicGBSVisioningandStrategy:
Assistwithcross-functional,multi-yearandannualbusinessplanningprocesstoidentify
newvalueleversandmoveupthevaluechainforGBSscope

UnderstandIronMountainstrategyandsupportthearticulationhowGBScanaddvalue
LeadanalysisandscopedefinitionofGBSprojectswithhighstrategicimportanceand
exposure

ManageGBSvaluerealizationframeworktoidentifyandtrackvaluedriversfromGBS
Buildandtrackmulti-yearGBSbusinesscases,andworkcloselywithGBSfinanceleads
andcorporateFP&Atoprovideinputsonfutureinvestments,improveprocessesfor
businesscases,andreportonprogressagainstbasecase

SupportprioritizationofGBSstrategyandtransformationefforts,bringingin
quantitativeandqualitativeinsights

GBSTransformationandValueDelivery:
Supportdevelopmentofrepeatable,scalableframeworkstoidentify,design,and
transitionservicedeliveryscopeintoGBS

CoordinateanddeliverGBSprojectson3-6-12monthshorizonwithawidevarietyof
stakeholders(25-50people)

ScopeandexecuteprojectswithlimitedoversightfromtheDirectorofStrategyand
Transformation

Quicklyconnectdotstoproposesolutions,includingthosewheretheunderlying
informationordataarenotnecessarilyclear

OwnandmaintainGBSStrategyandTransformationrepository,bestpractices,tools,and
templates,toensurescalable,standardizedapproaches

Maintaindecisionlog,riskandissuelogs,andotherkeydeliverablestominimize
businessdisruptionorre-workthroughouttransformation

GovernanceandPerformanceManagement:
Supportthedevelopmentandimplementationofperformancemanagement
frameworkstoensurestandardized,transparenttrackingandreportingofGBS
performance

CoordinatewithGBSleadershipteamtoimplementandtrackperformance
managementinputs,andpreparetemplates

Preparematerialsforrecurringgovernancemeetingswithexecutivebusinessand
operationalstakeholders,includingIRMExecutiveLeadershipTeam,GBSSteering
Committee,GBSLeadershipTeam,andotherforums;coordinatewithstakeholdersas


neededtocollectinputs,provideandresolvefeedbackonmaterials
IdealCandidateCharacteristics&Credentials
Education:Bachelor’sdegreeinBusinessAdministration,Finance,orrelatedfield;MBA
orotheradvanceddegreepreferred.

Experience:5+yearsofexperienceinmanagementconsulting,corporatestrategy,or
transformation,forlarge,multinationalandmatrixedenvironments.ExperienceinGBS
orsharedservicesrequired.

Certifications:LeanSixSigma(BlackBeltorMasterBlackBelt),PMPand/orother
relevantcertificationspreferred.

StrategicProblemSolving:Abilitytoanalyzecomplexissues,designeffectivesolutions,
anddriveimpactinalarge-scale,matrixedorganization.

ProjectManagementExpertise:Provenabilitytoleadandgovernprojectswitha
structuredapproach,ensuringconsistency,transparency,andaccountability.

Finance:Strongunderstandingofbusinesscasedevelopment,GBSP&L,andvalue
drivers.

Leadership&ChangeManagement:Proventrackrecordofleadingteams,driving
change,andmanaginglarge-scaletransformationinitiatives.

Communication&StakeholderManagement:Stronginterpersonalandcommunication
skills,withtheabilitytoinfluence,collaborate,andpresenteffectivelytoseniorleaders.

TheCompany
IronMountainIncorporated(NYSE:IRM)isaglobalbusiness-to-businessservicesprovider
trustedby225,000organizationsaroundtheworld(including90%oftheFortune1000)to
managetheiroperationalandmission-criticalinformationandassets.Originallyfoundedin
1951,todaywehelporganizationsaroundtheworldprotecttheirinformation,reducestorage
costs,complywithregulations,facilitatecorporatedisasterrecovery,andbetterusetheir
informationandITinfrastructure—regardlessofitsformat,location,orlifecyclestage—for
businessadvantages.Wedothisbystoringphysicalrecordsanddatabackupmedia,offering
informationmanagementanddigitaltransformationsolutions,andprovidingdatacenterspace
forenterprise-classcolocationandhyperscaledeployments.Weoffercomprehensiverecords
andinformationmanagementservicesanddatamanagementservices,alongwiththeexpertise
andexperiencetoaddresscomplexstorageandinformationmanagementchallengessuchas
risingstoragerentalcosts,legalandregulatorycompliance,anddisasterrecoveryrequirements.
Weprovidesecureandreliabledatacenterfacilitiestoprotect


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