What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
We are seeking a highly skilled and experienced Functional Manager to lead Business Systems Analysts & Quality Systems Analysts along with taking on responsibilities of a Staff Business Systems Analyst to be a part of our Digital Experience team within the commercial organization. The ideal candidate will possess strong leadership abilities, Functional & appropriate technical expertise, and a keen understanding of the regulatory landscape. This role reports into the Global Information Services (GIS) team and works closely with digital marketing, technical development, and cross-functional commercial platform teams such as SAP & SFDC to deliver solutions.
As a Staff Business Systems Analyst, you enable the delivery of eCommerce technology solutions, executing on operational plans as well as designing and implementing technology enhancements with a keen focus on customer experience. This position demands an individual with strong technical and communication skills who can contribute in a team environment and present well prepared, stakeholder-focused written communication. Day to day work involves collaborating with onsite Solution design team, Product owners, Subject Matter Experts (SMEs), project stakeholders and scrum team of developers, SQA and business analysts. You own the delivery of business requirements from elicitation, requirements definition, risk assessment, test planning, functional test verification to implementation. You possess a strong foundational knowledge of digital technologies, enterprise architecture and can lead requirements elicitation, solution evaluation and stakeholder engagement. You are recognized by colleagues as someone who can get things done and enable leadership to make strong, data driven and strategic decisions.
Qualifications
- Education: Bachelor's degree in computer science, management information systems or information science, or a related field. Advanced degree preferred.
- Experience: At least 10+ years proven track record as a business systems analyst or business analyst with solid experience in requirements elicitation process through interviews, brainstorming, focus group, and prototyping; expertise in writing software requirements, process modeling, and data mapping
- Technical Skills: Proficiency with various software applications, including but not limited to: MS Office, MS Visio, Confluence, Jira, ValGenesis, Splunk, ServiceNow. Experience working in an Agile environment is preferred. Experience with eCommerce applications, SalesForce, SAP ECC, SAP HANA, B2B marketplaces is a plus. Proficiency in writing database queries and experience with reporting packages, databases (SQL Server, postgreSQL). Technical expertise in eCommerce platform implementation, business to business connections and integrations
- Leadership: Proven track record of leading teams, managing projects, and driving strategic initiatives.
- Communication: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering practical solutions.
- Regulatory Knowledge: Familiarity with industry regulations and standards related to clinical, quality, medical, and regulatory affairs.
- Time Zone Flexibility: Ability to work overlap with US-based time zones to facilitate effective communication and collaboration with global teams.
Responsibilities
- Manage the Business Systems and Quality Systems Analysts Day to day tasks and report daily statuses.
- Leads and documents business and functional requirements definition sessions with business and technical stakeholders to better understand functional, data, user interface and non-functional requirements
- Facilitate and document As-Is/To-Be process flows, identify risk, assumptions and dependencies of business processes
- Manage stakeholder engagement by maintaining active and consistent communication regarding feature enhancements, requirements confirmation and approval decisions
- Apply business analysis methodologies, information systems and operational control concepts in broad technology settings
- Use effective communication and presentation skills to communicate concepts, gain buy-in, facilitate conflict resolution and recommended solutions
- Demonstrate strong knowledge of technology developments within domain and industry
- Collaborate across functional, organizational, and regional boundaries
- Organize activities and manage time efficiently to adhere to commitments and changing priorities with minimal supervision from the manager.
- Support business and technical teams by troubleshooting and resolving development and production defects
- Work with team members to identify process or system improvements
- Lead by example and help coach and mentor your peers and junior systems analyst on the team
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
