FTC - Customer & Project Comms Assistant Manager

Job Description

Title                 Customer & Project Comms - Assistant Manager

Department      GPS Marketing & Engagement

Location          Gurgaon, India

Reports To       Associate Director

Level                Assistant Manager - level 4 (12 months FTC)

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world.

About the team

The GPS Marketing and Engagement (M&E) team are responsible for managing all aspects of communications,content and engagement for prospects, plan sponsors and their members.

With compelling communication we give our members and clients information and the power to build a better future. A trusted team of experts that will collaborate to deliver what our internal stakesholders and external customers need, plus more.

About the role
We are looking for a passionate Assistant Manager to help deliver our member communications based on our strategic projects, remediation needs and requests. The role involves ensuring we adhere to all regulatory and client required notice periods.We must increase our members’ awareness and knowledge of any changes to their pension plans and make clear any actions they are required to take,  to ensure better financial outcomes for them. Additionally, you will be required to support enhancement projects to our delivery platforms (eg templates) and quality check member comms and plan literature amends. Your role will focus on managing, coordinating and delivering regular end investor customised email and letter communications for our workplace investing members including support for your line manager and team members in their absence.

About you

• Experience in ensuring content and delivery responsibilities are met to support the creation and despatch of a high volume of quick turnaround cross channel email and postal campaigns
• Ability to take a full brief from the client team, qualify key dates and deliverables and translate these requirements into email and post formats, data requests and creative briefs to internal colleagues
• Ensure member letters and emails are released on the agreed dates, aligned with the agreed notice periods (both initial and reminder notifications)
• Strong focus on quality control, accuracy and attention to detail as part of our quality and process control processes
• Ensure all artefacts are correctly stored, labelled and updated within Workfront
• Experience of working within a regulated financial services environment.
• Ability to make a positive impact and have good influencing and stakeholder management skills.
• Show high levels of ability and initiative with information finding and problem solving
• A ‘can do’ attitude and high focus on successful project delivery and completion are a must

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.