Job Description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a highly organized and customer-focused Front Office Manager to join our team in Mysuru, India. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of front desk staff. This role requires a detail-oriented professional who can efficiently manage daily operations while maintaining a welcoming atmosphere for our guests.
- Lead and supervise the front office team, including hiring, training, and performance management
- Ensure smooth check-in and check-out processes, maintaining high levels of guest satisfaction
- Manage room inventory and optimize occupancy rates
- Oversee guest inquiries, complaints, and special requests, ensuring prompt and professional resolution
- Collaborate with other departments to coordinate guest services and maintain operational efficiency
- Implement and maintain front office systems and procedures
- Monitor and analyze front office performance metrics and financial reports
- Ensure compliance with hotel policies, safety regulations, and industry standards
- Develop and implement strategies to improve guest experiences and increase revenue
- Stay updated on industry trends and implement best practices in front office operations
Qualifications
- Proven experience as a Front Office Manager or in a similar leadership role in the hospitality industry
- Excellent knowledge of hotel management systems, particularly Opera PMS
- Strong leadership and team management skills
- Outstanding customer service skills with a focus on creating exceptional guest experiences
- Proficiency in Microsoft Office applications and hotel management software
- Solid understanding of hotel operations, including housekeeping and maintenance
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and decision-making skills
- Financial management skills, including budgeting and forecasting
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
- Knowledge of hospitality industry trends and best practices
- Ability to work flexible hours, including evenings, weekends, and holidays
Additional Information
WHAT IS IN FOR YOU
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities
