JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Front Office Executive
Integrated Facilities Management – Leading Global Technology company
(India)
Here in India, we manage 23 sites, hosting over 250 people.
Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.
The Asia Pacific region is an important part of our client’s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.
Kick start your career by working a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow!
The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.
What this job involves:
Building great impressions and experience
You’ll be the face of both our client and JLL working within a diverse and inclusive team. You’ll have the ability to develop strong relationships and rapport with people from all backgrounds. Working onsite with our client you’ll create a welcoming and professional image within your role. As a visitors first point of contact, you’ll provide top-notch service to everyone visiting reception. You’ll demonstrate the highest levels of customer service, demonstrating efficiency when handling enquiries, you’ll be calm and collected managing issues and complaints.
Keeping a well-oiled workplace
As part of the facilities management team, you’ll help ensure that our clients, vendors, visitors and guests enjoy a safe and positive experience. You’ll be well trained to follow escalation and incident reporting procedures to comply with all applicable guidelines and practices.
Your responsibilities will include booking meeting rooms; managing an inventory of supplies; maintaining accurate documentation and processing adhok requests. You’ll have the opportunity to assist the facilities management team from time to time in an exciting and fast paced environment.
Sound like you? To apply, you need to be:
Knowledgeable and experienced
You should have [ at least 12 months of relevant experience ] in a corporate environment reception role. Managing a high volume reception in an MNC environment would be an advantage in this role.
Passionate about customers
Is customer service second nature to you? Are you a team player who’s eager to learn with a flexible approach? To be outstanding in this role, you will be positive, energetic and able to creatively problem solve. You should also have superb communication skills so you can hit it off with the people you’ll be in contact with on a daily basis.
A positive and strong communicator
If you’re confident and customer oriented, you’ll be skilled in interacting with stakeholders across all levels. A great match for this job would be well presented and approachable with superb written and spoken English communication skills. This is required as our clients main spoken language in the office is English.
Providing onsite support
You’ll also lend the team a big hand by providing IFM support including basic housekeeping and appointment coordination. You’ll need to ensure we hit key performance indicators and meet our service level agreements.
Key aspects:
Monitoring of Housekeeping related activities
Arrangement of all consumables and supplies for Client / any visits
Preparing the Daily/Weekly and Monthly reports
Interacting with the service & supply vendors.
Undertake daily facility rounds and find out snags and raising proactive tickets for the same
Effectively manage service provider teams to ensure an on time deliverable system.
Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
Manage Events
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organization
Proactively understand the customers/ employees needs and act on them before being requested
Maintain high standards of housekeeping of facility
Improvements in the office aesthetics and operations as per need
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
What you can expect from us
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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