JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Duties & responsibilities
The role is responsible for full delivery of front office and reception services at independent site. The purpose of the role is to deliver good quality and risk-free office environments and services to customer.
Responsible for managing the day to day front office operations to ensure the SLAs are delivered as per agreed TAT.
This is a critical position as he will be placed at reception report to Facilities Manager.
Front office executive is expected to be in proper uniform provided by client
This position will be responsible for visitor managements, handling of events, Client visits, meeting room set up and arrangements etc.
Planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Receive, inform, guide visitors to the right meeting room and notifying the receiving employee within 5 minutes of the visitor arrival
Co-ordinate with the pantry staff to ensure the food and beverages are served in accordance with the meeting request
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Responsible for ensuring uninterrupted flow of incoming and outgoing calls including distribution. Making sure to demonstrate responsive, professional and polite responses in telephone communication.
Responsible for conference /meeting room booking and VC booking.
Floral decoration and horticulture at reception are always fresh, clean and presentable.
Co-ordinate with the technical staff to ensure the VC is setup, tested and in case of problems, liaise with the right UBS regional /global parties to resolve issues and offer alternatives to clients
Co-ordinate with the pantry staff to ensure the food and beverages are served in accordance with the meeting request
Informing of the VC schedules
Support and coordinate with Centralized resource for GCS staff GPN creation, BGV and On boarding related activities
Raising requisitions e.g. GPN creation and other requirements
Assisting during the recruitment drive ,cafeteria and event requests
Performance objectives
Provide Superior Client Service (weighting 50%)
Initiative or Process Improvement in Functional Area (weighting 40%)
Personal and Professional Development (weighting 10%)
Key skills
Front office handling experience
Should have good working knowledge on front office services, cafeteria and events management
Should have good communication skills
Employee specification
Candidate should be Hotel Management Graduate
2 years’ experience in Facilities Management industry into IT / Banking / Corporate set up or Fresh Candidates from Hotel Management
Location:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.