Front office Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Front Office Executive

Location : Gururgram

Department: Facilities Management

Reports To: Soft Services Manager/Facilities Manager

Job Purpose:
The Soft Services Executive is responsible for overseeing and managing all soft services within the building to ensure a high level of cleanliness, security, and a pleasant environment for occupants and visitors. This includes managing janitorial services, security, waste management, landscaping, pest control, and other non-technical services.

Key Responsibilities:

Facility Management:

• Supervise the daily operations of all soft services including cleaning, security, waste management, and landscaping.
• Ensure compliance with health, safety, and environmental regulations.
• Manage vendor contracts and coordinate with external service providers for maintenance and repair activities.

Operational Excellence:

• Monitor and assess the quality of services provided to ensure they meet the expected standards.
• Implement standard operating procedures (SOPs) for all soft services.
• Conduct regular audits and inspections of facilities.
• Address and resolve any issues or complaints related to soft services promptly.

Budget and Cost Management:

• Assist in budget preparation and control expenses related to soft services.
• Ensure cost-effectiveness and efficient use of resources.
• Monitor and report on expenditure and cost savings.

Staff Supervision and Training:

• Supervise soft services staff including cleaners, security personnel, and other support staff.
• Conduct training sessions to ensure high standards of service and compliance with safety regulations.
• Perform staff performance evaluations and provide feedback for improvement.

Customer Service:

• Maintain good relations with building occupants and address their needs and concerns.
• Implement initiatives to enhance occupant experience and satisfaction.

Sustainability Initiatives:

• Promote and implement sustainable practices in line with company policies.
• Manage waste reduction and recycling programs.
• Ensure responsible use of cleaning agents and materials to minimize environmental impact.

Reporting and Documentation:

• Maintain accurate records of soft services operations including logs, reports, and checklists.
• Prepare periodic reports on service performance, issues, and resolutions.

Continuous Improvement:

• Stay updated with industry trends and best practices in facilities management.
• Identify opportunities for improvement and implement innovative solutions.

Qualifications:

• Bachelor’s degree in Facilities Management, Hospitality Management, or a related field (preferred).
• 3-5 years of experience in facilities management or soft services roles.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in using computer software and systems related to facilities management.
• Ability to multitask and manage time effectively.
• Detail-oriented with strong organizational skills.
• Knowledge of health, safety, and environmental regulations.

Working Conditions:

• May require some evening or weekend work to respond to emergencies or oversee events.
• Primarily based on-site within the building premises.
• Physical capability to conduct inspections and oversee manual tasks as required.

Application Process:

Interested candidates should submit their resume and cover letter to [Insert Email/Website] by [Insert Deadline].

This template can be adjusted based on the specific needs and requirements of your organization.

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Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.