Front Desk Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Front Office Executive

Work Dynamics

What this job involves

Front office executive, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the working hours. He/ She also will be accountable for proper usage and functionality of the technologies implement at site

• Job type                               : Full time
• Reporting Manager        : Facility Manager
• Job Grade                            : Executive
• Qualification                   : Degree
• Overall Experience         :3 – 6 years (2-6 years)
• Industry Type                 :FM Services, IT, Hotel
• Industry Experience       :3 years (2 years)
• Technical Skills               :MS Office & Mail Communication,
• Generic Skills                  : Communication, Interpersonal, Vendor Management
• Behaviors                         : Team work, Learning attitude & Positive thinking

• To provide management advice for Front Office management for escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow escalation process
• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Competencies

▪ Excellent communication skills.

▪ Strong customer service drive.

▪ Outstanding problem solving skills.

▪ Able to work flexible hours.

▪ Quick learner and ability to motivate self.

▪ Proven working experience as a guest relation Executive.

▪ Confidently able to present to clients.

▪ Hands-on experience in using visitor management software and MS office.

▪ Strong team player within a customer service team environment.

Responsibilities

Key Operations delivery

▪ Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.

▪ Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.

▪ Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.

▪ Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.

▪ Ensure Accenture specific processes/manuals is followed

▪ Visitor admission is properly authorized

▪ Maintained visitor log book and book taxis if required

▪ Assisting with special needs for visitors with disabilities.

Workplace Operating Playbook

▪ Ensuring basic cleanliness of lobby, lifts and public area.

▪ Ensure the laptop details are scanned and check for Govt. ID・s.

▪ Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.

▪ Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival

▪ Client safety and security protocols are followed

▪ Daily reconciliation & shredding of daily badges.

▪ Participate in Emergency Evacuation procedures including crisis management and business continuity.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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