Fraud Supervisor- Front Hot Line

You are a natural leader. You do what’s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

Job Summary

As a Fraud Supervisor in our Front Hot Line team, you will have the opportunity to manage a dynamic team. We seek team members who take initiative, adjust quickly to change, maintain a positive attitude, and take responsibility for results. In this role, you will be able to deliver a great customer experience, even when handling challenging situations. You will have the chance to offer customers alternative solutions and enhanced products, making a real impact on our customer relationships.

Job Responsibilities:

• Develop and lead team of Specialists
• Lead by example and coach on key behaviors to drive results
• Handle for performance management
• Select and retain talent
• Identify ways to support inclusion and diversity
• Manage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards
• Resolve employee and escalated customer problems and inquires
• Operates with urgency and meet deadlines

Required Qualifications, Skills and Capabilities:

• Must be willing to work in an environment that requires phone-based customer interaction
• Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools
• Ability to delegate tasks, Conflict resolution skills, Prioritize diverse workloads
• Participates in execution of strategy
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Required to abide by all applicable regulatory and department practices and procedures
• Drive risk and control initiatives

Preferred Qualifications, Skills and Capabilities:

• Advanced proficiency with computer functions with MS Office Suite strongly preferred
• High School Diploma or equivalent required, Bachelor’s degree preferred
• Communicate both verbally and written
• Ability to influence internal and external business partners
• Relationship management
• Minimum of two years management experience strongly preferred

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.